Student Services Officer

**Description**:
**About us**

IH Sydney Training Services helps students everywhere achieve internationally recognised qualifications that give our graduates a true advantage when seeking employment opportunities worldwide. Established in 1988 we are an industry leader in providing English language, Teacher Training and vocational business courses and are part of the International House World Organisation, comprising of 150 schools in 50 countries.

**The role**

Operating in our Melbourne campus, the Student Services Officer is responsible for providing guidance to both domestic and international students over a range of areas including information of a social, academic and personal nature with the view of assisting students to acclimatise in a new environment. This position is a key factor in the success of both IH/ihBC and our graduates through the commitment to on-going, individualised student support.

**In this role you will**
- Be available at the front desk, helping the interns, dealing with phone calls and walk ins
- Stimulate interest for our courses and provide detailed course information to new and existing clients, locally and overseas
- Keep internal database up to date with entries of all student details and communications
- Organisation of rolls, certificates and general letters for students
- To provide welfare support and social activities for the students, to help adjust to living on the Gold Coast
- Provide information to students regarding work, accommodation, studying, and living in on the Gold Coast
- Interview new students to establish a relationship and determine student needs.
- Counsel students with particular problems, referring them to other agencies, where necessary.
- Organise, promote, budget and supervise events such as excursions.
- Manage the documentation of events with video footage and photographs.
- Keep the staff and management informed of events.
- Provide Orientation to students on their first day
- Provide information to students about their rights and obligations under the ESOS framework and the visa framework, including attendance, course progress, cancelations, student visas, complaints and appeals

**What you'll need to succeed**
- Previous administrative experience in Student Services or the Education industry preferred, but not essential
- Exceptional organisational and administrative skills
- Ability to work autonomously and proactively, with a strong drive for customer service
- Strong interpersonal and communication skills

**What you need to do now**

IH Sydney Training Services is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.

IH Sydney Training Services does not accept unsolicited headhunter and agency resumes, and will not pay any third-party agency or company that does not have a signed agreement with our business.

**Role Type**:

- In-house - Temporary - Part-time - Associate

**Company Overview**:

- IH Sydney Training Services is one of Australia's most highly regarded English language, Teacher Training and Vocational and Education Training (VET) providers. Established in 1988, IH Sydney Training Services is an industry leader in teaching English to international students, training teachers to lead those classes and providing internationally recognised qualifications in the VET sector. Each year we welcome over 1,500 students from 75+ countries to our vibrant and multicultural schools: IH Sydney City, IH Bondi, IH Darwin, IH Melbourne, IH Gold Coast, IH Byron Bay and IH Adelaide.