Student Services Adviser

7 days ago

Melbourne, Australia Online Education Services Full time

**About Online Education Services (OES)**

OES is made up of extraordinary people. Passionate, self-starters who get excited when they’re challenged to solve problems. Our vision is to be the world’s most impactful enabler of online education. We create, develop and enable immersive learning experiences in partnership with universities all around the world to help students learn at their very best. In short, we create positive change in people’s lives every day. Not a bad day’s work.

We are a global business with over 1,300 employees. We carefully select the right mix of passionate people who want to make an impact, deliver best practice and lead change in the education industry. From your very first day we empower you to succeed.

When you work at OES, you’re **empowered to impact**.

**_ Please note, this is a 12 month Parental Leave cover. _**

**About the role**

The **Student Services Adviser** will be responsible for a range of functions contributing to the effective services of students across Higher Education and VET programs.

The role is broad in scope and requires a high degree of initiative and self-management to deal with the full range of activities related to the student lifecycle. The role will deal with all aspects student services including admission, credit assessments, placements and enrolments.

The role is a blend of administration and customer service, and supports the wider Student Operations teams.

**About you**

The successful applicant will possess the following:

- A solution focused attitude to problem solving
- Demonstrated experience in an administrative role which required coordination of a range of functions, preferably within a tertiary education institution
- Ability to interpret and provide advice about policies and procedures
- Demonstrated commitment to exemplary customer service and the ability to be flexible and responsive to customer needs
- Excellent communication skills and strong attention to detail
- Tertiary qualification (in any field) or substantial progress towards the completion of a tertiary qualification

**What’s In It For You?**

As an employer, our values underpin everything we do; Agility and Innovation, Passion and Perseverance, Teamwork and Collaboration, and Integrity.
- **Career-life balance**; where a hybrid, flexible approach to work is offered
- **Powered by diversity**; We value different perspectives and ideas
- Commitment to investing in your **growth and development**:

- You’re encouraged to be **innovative & creative**:

- **People focused culture**; Our culture is built around collaboration and teamwork

**Are you ready to make an impact?**
- At OES we enjoy a blended working model (2-3 days in our state of the art Cremorne office, and the rest from home). _We require that all employees are fully vaccinated against COVID-19 or hold a valid medical exemption, and we will request proof of vaccination/medical exemption if you are successful in landing a position with us._

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