Student Services Officer

2 days ago

Melbourne, Victoria, Australia University Partnerships Full time

Acknowledge Education is a leading training provider with campuses throughout Australia offering a variety of courses in a range of industries such as health, community services, social work, business, civilconstructionand hospitality. In our 139-year history in education, weremaintrue to our mission to stay a challenging,relevantand creative leader in the education industry

True to our name, we acknowledge and celebrate the unique aspirations and achievements of every student. From our roots as an English language school in Victoria,we've evolved into a national academic powerhouse, with campuses in Melbourne, Sydney, Perth, and Brisbane educating over 6,000 students every year.

  • Full Time, Fixed Term (12 Month Contract)

We are seeking a dedicated Student Services Officer to join our team in Sydney, Australia. In this customer-facing role, you will play a crucial part in enhancing the overall student experience by providing efficient and professional support throughout their academic journey.

  • Serve as the primary point of contact for student inquiries, addressing concerns and providing accurate information with a friendly and supportive demeanor.
  • Manage student records meticulously, ensuring data integrity, confidentiality, and compliance with relevant policies and regulations.
  • Collaborate closely with academic and administrative teams to streamline processes such as enrolment, orientation, and graduation, ensuring a seamless experience for students.
  • Assist students with navigating university systems, procedures, and resources, offering guidance and support as needed.
  • Maintain a detailed understanding of academic policies, regulations, and best practices to provide well-informed advice and solutions.
  • Contribute to continuous improvement efforts by analyzing feedback, identifying areas for enhancement, and implementing efficient processes.
  • Perform administrative tasks with a high level of accuracy and attention to detail, adhering to established deadlines and procedures.
Qualifications
  • Previous experience in administration or student services, preferably within the education sector.
  • Proficiency in student information systems (e.g. RTO Manager, CRM) and Microsoft Office suite.
  • Strong organizational skills and the ability to manage competing priorities under tight deadlines.
  • Excellent interpersonal and verbal/written communication skills.
  • Attention to detail and an understanding of compliance, records management, and data integrity.
  • Ability to collaborate in a team environment and interact confidently with stakeholders at all levels.
  • Ability to handle sensitive student information with confidentiality and discretion.
  • Knowledge of relevant education policies, regulations, and best practices.
  • Problem-solving skills to address student inquiries and concerns effectively.
  • Adaptability and flexibility to work in a dynamic educational environment.
  • Familiarity with the Australian education system and regulatory standards (e.g. TEQSA, ASQA) is desirable.
Additional Information

Questions about your identity help us appreciate the diversity of individuals looking to work with us, ensuringwe'reattracting applications from people with identities and perspectives that are as diverse as our students.

We are an equal opportunity employer. As part of our commitment to equity, we work to ensure a fair and consistent interview process. We celebrate diversity and we are committed to an inclusive work environment.

Job Location
#J-18808-Ljbffr

  • Customer Service Officer

    3 days ago

    Melbourne, Victoria, Australia dwell Student Living Full time $50,000 - $80,000 per year

    About UsCenturion Corporation Limited ("Centurion" or the "Group"), is one of Singapore's largest owner-operator of quality accommodation assets, with presence in Singapore, Malaysia, Australia and the United Kingdom. The Group owns and operates student accommodation assets in Australia under the dwell Student Living brand.Learn more about Centurion at: The...

  • Student Services Officer

    11 hours ago

    Melbourne, Victoria, Australia Zs Sportovni Full time

    Looking for a rewarding career in the education industry? Look no further than ZS Sportovni Student Services Officer position**About the ZS Sportovni**ZS Sportovni a Registered Training Organisation specializing in Childcare, Aged care, Disability, Community Services, Kitchen Management/Hospitality Management and Leadership & Management courses in Melbourne...

  • Student Services Officer

    3 days ago

    Melbourne, Victoria, Australia The Cairnmillar Institute Full time $60,000 - $80,000 per year

    Student Services OfficerSupport student success by ensuring the smooth delivery of administrative and student support processes for current students in psychology and counselling programs at Cairnmillar.Join a collaborative team providing high-quality service, engaging with students, professional staff and faculty to deliver excellent outcomes.Permanent...

  • Student Service Officer

    4 weeks ago

    Melbourne, Victoria, Australia RMIT University Full time

    Join to apply for the Student Service Officer role at RMIT UniversityJoin to apply for the Student Service Officer role at RMIT UniversitySalary Level HEW 5 + 17% Superannuation and Flexible Working ArrangementsBased at the Melbourne CBD campus, and hybrid ways of workingOverviewFull-time , Continuing positionSalary Level HEW 5 + 17% Superannuation and...

  • Student Ambassador

    3 days ago

    Melbourne, Victoria, Australia Scape Student Living Full time $104,000 - $130,878 per year

    WHO WE ARE?Scape's vision is to be the Earth's best living company (so you can see straight off the bat we are a conservative bunch). We are a leading provider of student accommodation in Australia. We currently have the capacity to provide a home to 19,000 students (and are growing) and we don't simply provide a bed and roof; we also provide a unique,...

  • Student Services Officer

    2 weeks ago

    Melbourne, Victoria, Australia University Partnerships Full time

    Acknowledge Education is a leading training provider with campuses throughout Australia offering a variety of courses in a range of industries such as health, community services, social work, business, civilconstructionand hospitality.In our 139-year history in education, weremaintrue to our mission to stay a challenging,relevantand creative leader in the...

  • Student Services Officer

    2 weeks ago

    Melbourne, Victoria, Australia University Partnerships Full time

    Acknowledge Education is a leading training provider with campuses throughout Australia offering a variety of courses in a range of industries such as health, community services, social work, business, civilconstructionand hospitality.In our 139-year history in education, weremaintrue to our mission to stay a challenging,relevantand creative leader in the...

  • Student Services Officer

    2 days ago

    Melbourne, Victoria, Australia University Partnerships Full time

    Acknowledge Education is a leading training provider with campuses throughout Australia offering a variety of courses in a range of industries such as health, community services, social work, business, civilconstructionand hospitality. In our 139-year history in education, weremaintrue to our mission to stay a challenging,relevantand creative leader in the...

  • Student Services Officer Team Leader

    2 weeks ago

    Melbourne, Victoria, Australia University Partnerships Full time

    Acknowledge Education is a leading training provider with campuses throughout Australia offering a variety of courses in a range of industries such as health, community services, social work, business, civilconstructionand hospitality.In our 139-year history in education, weremaintrue to our mission to stay a challenging,relevantand creative leader in the...

  • Student Services Officer Team Leader

    1 week ago

    Melbourne, Victoria, Australia University Partnerships Full time

    Acknowledge Education is a leading training provider with campuses throughout Australia offering a variety of courses in a range of industries such as health, community services, social work, business, civilconstructionand hospitality. In our 139-year history in education, weremaintrue to our mission to stay a challenging,relevantand creative leader in the...