Admissions Coordinator

15 hours ago

Bossley Park, New South Wales, Australia SWIAA Village Full time $60,000 - $80,000 per year
  • Work-life balance.
  • Great team environment
  • Training, development, and career progression opportunities
  • Salary packaging benefits

About the Role:

The admissions Coordinator is a pivotal role and is the face of our organisation, as they are generally the first point of contact with prospective residents seeking information about our Village.

The Admissions Coordinator would provide:

  • Support to prospective residents that are considering a move into our community, ensuring that all the necessary information they require is provided to them, as they make an exciting decision to move into our community.
  • Respond to enquiries, meet with prospective residents and their families to introduce them to our community, and ensure a smooth and timely admission process for residents entering either our Retirement Village or Aged Care Service.
  • Report to the Business Manager and work closely and provide general administrative support to the Residential Services Manager.

Detailed Duties would consist of but are not limited to:

  • Preparation of accommodation contracts for both Independent Living Units and Aged Care accommodation, adhering to organizational standards and legal/legislative requirements.
  • Interpret and explain contract terms to prospective residents, addressing inquiries and resolving concerns to ensure clear understanding and satisfaction.
  • Facilitating the signing process of contracts, ensuring all documentation is completed accurately and efficiently.
  • Maintain and manage all paperwork associated with accommodation contracts, ensuring all records are up-to-date and compliant with organizational policies.
  • Prepare variations to existing contracts and facilitate their signing, ensuring all changes are accurately documented and agreed upon by all parties.
  • Renew, extension, and update existing contracts to maintain the integrity and accuracy of contract information.
  • Liaise with the CEO and Business Manager to ensure all Disclosure Documents are current and reflect the latest organizational and regulatory requirements.
  • Inspect vacant village units and coordinate with the Maintenance Manager, Business Manager, and contractors to determine and implement the necessary scope of works required.
  • Stay informed about legislative changes to ensure ongoing compliance with established processes and procedures.
  • Identify risks and opportunities within key processes, share findings with management, and contribute to the development and implementation of strategies to address risks or maximize opportunities within new or existing processes.

About Us:

Founded in 1992, SWIAA (Southwestern Italian Australian Association) was originally formed to provide aged care and retirement living accommodation to the Italian Community in the Southwest Region of Sydney.

Set among beautifully landscaped gardens and Tuscan-inspired architecture, SWIAA Villages offers a selection of 41 independent living villas and 113 residential aged care accommodation, which includes dementia-specific places.

We are looking for an exceptional individual who will model our Vision and Values, in particular, our Value that "Our residents are our priority".

SWIAA Villages is committed to the philosophy of providing a person-centered approach to care by focusing on the health and wellbeing of our residents and the community we serve.

About you:

You will be someone who aligns with our organisational value - Residents are our priority. You'll bring to the role a compassionate, supportive, and caring nature, along with a level of essential requirements including:

  • 2 years' experience in a similar role.
  • Adhere to policies & procedures and SWIAA's Values & Code of Conduct.
  • Knowledge and or experience of the aged care and retirement village admissions processes.
  • Qualification in Business Administration

Desirable

  • Knowledge of the aged care pricing arrangements, resident fees and charges
  • Knowledge of the NSW Retirement Village Admission Process

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