Participant Liaison Officer

7 days ago

Hawthorn, Australia Scope (Aust) Full time

**About Scope**

Scope’s purpose is to create meaningful opportunities for people with disability to belong and thrive. We support people with physical, intellectual and multiple disabilities to achieve their goals. Scope is a registered provider under the NDIS and delivers a range of services including supported independent living, short term accommodation (respite), social connections, lifestyle options, therapy and employment services in over 420 service locations across Victoria and NSW.

**About Your Role**

Scope has an exciting and unique opportunity for a Participant Liaison Officer to work within our Acquisition Team.

This role is responsible for managing a portfolio of participants, overseeing all aspects of their NDIS service funding. The position also involves working closely with the Customer Reference Group (Chair) to ensure participants are actively engaged and connected with the group.

**Your Key Focus**
- Responsible for seeking regular participant feedback to ensure quality end - to
- end service experience is achieved
- Responsible for meeting the participants outcomes as determined by NDIA measures
- Accountable for ensuring that all participant information is captured, updated and maintained in the various organisational management systems
- Comply with Scope Policies and Procedures as applicable to your role
- Responsible for scoping and facilitation of quotes related to the participant profile of services agreements within allocated NDIS funding

**What We Look For**
- Demonstrated experience in managing the delivery of customer support plans within a disability framework
- Sales and marketing experience desirable particularly in areas of enquiry mgmt. and/or engagement
- NDIS scheme funding experience
- Financial billing and invoicing skills
- Can operate effectively, even when things are not certain

To view the position description please click here

**Skills, experience, qualifications**

**Scope as an Employer**

At Scope, we ‘Celebrate our people’ by rewarding you with access to an exclusive benefits platform. You will have access to cashback, vouchers, and discounts to over 500 popular retailers covering groceries, fuel, entertainment, wellbeing and so much more. It’s one of the ways we thank our team for the ongoing and valued contribution they make to the lives of the people we support.

View our stance on inclusion, diversity and human rights by visiting our careers page.

Scope (Aust) is a 2024 Circle Back Initiative Employer - we commit to respond to every applicant.

Take your career on a journey with Scope and work proactively with us to achieve our purpose

**_ Please note, successful applicants will be required to hold a NDIS Worker Screening Check Clearance and a Working with Children Check. If you have lived or worked for a continuous period of 12 months or more in another country within the last 10 years, a certified International Police Check from that country or countries will also be required. Please note that the offer will be conditional on meeting these requirements._

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