Participant Liaison Officer

5 days ago

Hawthorn, Victoria, Australia Scope (Aust) Full time $60,000 - $80,000 per year

About Scope
Scope's purpose is to create meaningful opportunities for people with disability to belong and thrive. We support people with physical, intellectual and multiple disabilities to achieve their goals. Scope is a registered provider under the NDIS and delivers a range of services including supported independent living, short term accommodation (respite), social connections, lifestyle options, therapy and employment services in over 420 service locations across Victoria and NSW.

About Your Role
Scope has an exciting and unique opportunity for a Participant Liaison Officer to work within our Acquisition Team.

This role is responsible for managing a portfolio of participants, overseeing all aspects of their NDIS service funding. The position also involves working closely with the Customer Reference Group (Chair) to ensure participants are actively engaged and connected with the group.

Your Key Focus

  • Responsible for seeking regular participant feedback to ensure quality end – to- end service experience is achieved
  • Responsible for meeting the participants outcomes as determined by NDIA measures
  • Accountable for ensuring that all participant information is captured, updated and maintained in the various organisational management systems
  • Comply with Scope Policies and Procedures as applicable to your role
  • Responsible for scoping and facilitation of quotes related to the participant profile of services agreements within allocated NDIS funding

What We Look For

  • Demonstrated experience in managing the delivery of customer support plans within a disability framework
  • Sales and marketing experience desirable particularly in areas of enquiry mgmt. and/or engagement
  • NDIS scheme funding experience
  • Financial billing and invoicing skills
  • Can operate effectively, even when things are not certain

To view the position description please click here

Skills, Experience, Qualifications
We are committed to filling this role quickly, so while applications for this role will close on 11/09/2025 we will be reviewing applications as they come in and may interview suitable candidates prior to closing date. To avoid missing out apply now.

Scope as an Employer
At Scope, we 'Celebrate our people' by rewarding you with access to an exclusive benefits platform. You will have access to cashback, vouchers, and discounts to over 500 popular retailers covering groceries, fuel, entertainment, wellbeing and so much more. It's one of the ways we thank our team for the ongoing and valued contribution they make to the lives of the people we support.

View our stance on inclusion, diversity and human rights by visiting our careers page.

Scope (Aust) is a 2024 Circle Back Initiative Employer – we commit to respond to every applicant.

Agencies: Whilst we appreciate your interest, we are confident we can find a great candidate without external support.

Take your career on a journey with Scope and work proactively with us to achieve our purpose

If at any time you require us to adjust our recruitment process to meet your individual needs please email

Please note, successful applicants will be required to hold a NDIS Worker Screening Check Clearance and a Working with Children Check. If you have lived or worked for a continuous period of 12 months or more in another country within the last 10 years, a certified International Police Check from that country or countries will also be required. Please note that the offer will be conditional on meeting these requirements.

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