Hcp- Client Services Manager

1 week ago

Clayton, Australia Carer's Network Australia Full time

_**Building dreams for your future self**_

**Who are we?**

At Carer’s Network, we envision a future where all our clients feel empowered to live the life they want. Carer’s Network enable our clients to do so by tailoring our home support services to each client’s unique needs and requirements. Our client base has been rapidly growing, and we are currently expanding our team of dedicated, passionate Client Service Managers, who share the same core values as us and have a passion for helping people and want to strive in the healthcare field.

**About the Role**

As a Client Service Manager for our Home Care Package program, your main focus will be providing outstanding person
- centered care support to our clients, by building meaningful and genuine relationships with them and their families. You will ensure that they are receiving the care and support to empower them, so they can lead a life the way they choose.

**Your main responsibilities will include the following**:

- Responding to inbound calls from potential new customers about the services we provide and conducting assessments and reviews when there is a new client intake.
- You will guide our new clients through every step of the way during their onboarding process and provide ongoing support.
- Ensuring that all our clients care management, is proactively managed and their needs implemented and communicated, in line with the My Aged Care guidelines.
- Ensuring that all coordinating services and compliance are within business guidelines and meet quality standards.
- Ensuring exceptional high standards of report writing/case notes are all up to date and any concerns regarding your client are proactively managed.

**About you**
- Minimum of 2 years’ experience in a similar role with health-related qualifications.
- Must have great knowledge and understanding in Aged Care, Disability or Home and Community Care
- Highly motivated with strong interpersonal, problem solving and great communication skills.
- Must be able to build genuine and meaningful relationships with clients and have a genuine desire to deliver outstanding customer service in all interactions.
- Current Drivers license

**Why join us?**
- Exciting opportunity to join a small, high growth business.
- A challenging yet purposeful career in the Aged Care and Disability sector, by impacting and making changes to the lives of our vulnerable clients.
- A positive and supportive work environment, where your hard work never goes under appreciated.
- Company Car provided with all-inclusive costs.
- **Please note; as we are a registered NDIS care provider, Carers Network require all workers to undergo an NDIS worker screening check.**_

**Salary**: $70,000.00 per year

**Benefits**:

- Company car

Schedule:

- Day shift
- Morning shift

Ability to commute/relocate:

- Clayton, VIC 3168: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Client Service Manager: 2 years (required)

Licence/Certification:

- Driver Licence (required)

Work Authorisation:

- Australia (preferred)

Work Location: In person

  • Client Services Manager

    3 days ago

    Clayton, Australia Blue Sky Services (VIC) Pty Ltd Full time

    **Job Title**: Client Services Manager **Industry**: Facility Management **About Us** Blue Sky Services has proven expertise in delivering a wide range of property services, including programmed and ad-hoc cleaning, emergency response, waste management, sanitary services, test & tag, labour hire, gardening, and other facility support services. We operate...

  • Relationship Manager

    2 weeks ago

    Clayton, Australia The myHomecare Group Full time

    **Relationship Manager** MyHomecare Group is the leading Home Care Package (HCP) provider in Australia. Joining our group, you will be given opportunities to grow and progress your career that are unmatched in the industry. We are looking for a Relationship Manager to establish and develop relationships with our Referral Partners and promote the myHomecare...

  • Hcp Expert

    2 weeks ago

    Clayton, Australia The myHomecare Group Full time

    **About us**: The myHomecare Group is the largest home care provider in Australia who support older Australians to continue living in their homes longer. With a rich 100-year history, we have been delivering exceptional care to older Australians since the year our oldest client was born. We have the added benefit of an innovative, creative, and passionate...

  • Home Care Package Care Manager

    1 week ago

    Clayton, Australia The myHomecare Group Full time

    **_We have an exciting opportunity for a Home Care Package (HCP) Care Manager to join our team in Clayton, VIC, offering telephone-based care for our clients._** myHomecare Group is a leading Home Care Package Provider in Australia. Joining our company, you will be given opportunities to grow and progress your career in the aged care industry. With the...

  • Head of Sales Performance

    2 days ago

    Clayton, Australia The myHomecare Group Full time

    myHomecare Group is the leading Home Care Package (HCP) provider in Australia. Our mission is to provide older Australians with the dignity and choice they want to live independently at home, safely and happily. Our self-managed division supports over 8,500 clients to select their preferred suppliers of services, aids and equipment from our national panel of...

  • Client Services Officer

    1 week ago

    Clayton, Australia Latrobe Community Health Service Full time

    Applications open until position is filled - Located in Clayton, part-time, (45.6 hours) permanent opportunity available_ - Join a not-for-profit health care provider who is getting back to what matters - The position is responsible for providing the full range of client services at Metro Dental Sites - Remunerated at $30.7718 per hour - At Latrobe Community...

  • Service Coordinator

    1 week ago

    Clayton, Australia Deivian Care Services Full time

    Deivian Care Services, based in Melbourne, has been a NDIS registered and Aged Care service provider since 2018. Our vision is to make a difference in our partners' lives by focusing on meeting their needs and care goals, as well as helping them feel supported, and maximizing their independence. As a deeply grounded NDIS and Aged Care provider, we require...

  • Service Delivery Manager

    2 weeks ago

    Clayton, Australia Service Stream Full time

    Primary Location Clayton, VIC Job Description Summary Exciting opportunity for a Service Delivery Manager to join Service Stream’s Utilities division, managing a major metering contract About the Role Nature of position: Permanent, Full Time Location: Clayton Reporting Line: Operations Manager Key Responsibilities - Ensure all contractual KPI’s are...

  • Pathology Client Relationship Manager

    3 days ago

    Clayton, Australia Monash Health Full time

    Job Requisition ID: 2887- Legal Entity: Monash Health- Location: Clayton, VIC, AU, 3168- Employment Type: Full Time- Posting Date: 13 Nov 2024 **Monash Health is a great place to work** Monash Health is Victoria’s largest and most comprehensive health service. For more than 170 years, Monash Health and its predecessors have provided safe, high-quality...

  • Client Enquiry Consultant

    2 weeks ago

    Clayton, Australia myHomecare Full time

    We are looking for a superstar** **_Client Enquiry Consultant_** with a desire to make a difference in our clients lives. The myHomecare Group is the largest home care provider in Australia who support older Australians to continue living in their homes longer. With a rich 100-year history, we have been delivering exceptional care to older Australians since...