Client Services Manager

**Job Title**: Client Services Manager

**Industry**: Facility Management

**About Us**

Blue Sky Services has proven expertise in delivering a wide range of property services, including programmed and ad-hoc cleaning, emergency response, waste management, sanitary services, test & tag, labour hire, gardening, and other facility support services. We operate across various sectors such as healthcare, local government, secure facilities, mental health facilities, laboratories, industrial, commercial, and manufacturing.

As a trusted brand in the cleaning industry, we pride ourselves on our high client retention and exceptional Customer Service.

We are proud of our achievements and are always looking for passionate, committed professionals to join our growing team.

**About the role**:
In this role, you will manage a high-value outdoor portfolio and provide hands-on support to ensure exceptional service for our long-term, loyal clients.

**Key Responsibilities**:

- Cultivate and sustain strong relationships with long-term, high-value clients, ensuring their needs are consistently met.
- Oversee a portfolio of outdoor projects, ensuring service delivery is top-notch and aligned with client expectations.
- Provide direct, hands-on support to our teams, ensuring all needs are addressed quickly and efficiently.
- Collaborate with internal teams to ensure seamless project execution and timely resolution of client concerns.
- Maintain an unwavering focus on delivering premium customer service, driving client satisfaction and loyalty.
- Take a proactive approach in managing accounts, identifying opportunities for improvement and growth.
- Foster lasting, meaningful relationships with clients, promoting long-term success and satisfaction.
- Lead and oversee a team of cleaning staff, including training and evaluating performance to ensure high-quality service.
- Address client issues, complaints, or service disruptions swiftly and effectively, maintaining a high standard of service.

**Requirements**:

- At least 2-3years of experience in a Client Service Manager role, preferably within the cleaning area on outdoor projects.
- Proven experience in managing and supporting outdoor portfolio.
- Strong, hands-on approach, with excellent attention to detail and a client-first mindset.
- Demonstrate ability to resolve issues promptly and efficiently, ensuring client satisfaction.
- Excellent communication skills, with the ability to build and maintain long-term relationships with clients.
- Experience working with high-value, long-standing clients, managing their needs effectively.
- Willingness and ability to travel to client sites as required.

If you are a dedicated and client-focused professional with experience in managing outdoor portfolios, we would love to hear from you

**How to Apply**:
We encourage individuals from all walks of life to apply, including First Nations peoples, Torres Strait Islanders, women from marginalised groups and individuals from diverse cultural, racial and socio-economic background.
- We are an equal employment opportunity employer and are committed to fostering a diverse and inclusive workplace. _

We look forward to hearing from you.

**Benefits**:

- Company car
- Employee mentoring program
- Free drinks
- Free food
- Maternity leave
- Parental leave
- Professional development assistance

Schedule:

- 8 hour shift

**Experience**:

- Customer service: 2 years (preferred)

Licence/Certification:

- Driver Licence (required)

Work Authorisation:

- Australia (required)

Willingness to travel:

- 50% (preferred)

Work Location: In person