Service Delivery Manager

2 weeks ago

Clayton, Australia Service Stream Full time

Primary Location

Clayton, VIC
Job Description Summary

Exciting opportunity for a Service Delivery Manager to join Service Stream’s Utilities division, managing a major metering contract
About the Role

Nature of position: Permanent, Full Time

Location: Clayton

Reporting Line: Operations Manager

Key Responsibilities
- Ensure all contractual KPI’s are met and if possible, exceeded
- Develop strong client relationships and act as a key point of contact
- Ensure quality of work is in accordance with contractual requirements, company standards and to the client’s expectations
- Plan and coordinate all daily tasks associated to the field and administration staff
- Attend all client meetings and keep copies of agendas/minutes
- Manage all internal operational activities within the contract
- Promote a systematic approach to HSE issues and adhere to relevant policies & procedures
- Ensure contract variations are reported to the relevant line manager
- Ensure monthly reporting is completed in line with client and management requirements

About You
- Prior working experience in a service delivery management or operational role
- Demonstrated experience in contract, customer and client management
- Previous experience in managing a field-based operations contract is highly desired
- Good experience with financial reporting and budgeting
- Well-developed written and verbal communications skills
- Exceptional problem-solving skills with the ability to manage complex issues
- Certificate/Degree in Business and/or Frontline management is desired but not essential

**Benefits**:

- Kudos Reward and Recognition Program
- Growth opportunities within an ASX listed company
- Corporate staff discount

About Us
- Service Stream, together with its subsidiaries and affiliates, is a leading national service provider to develop and operate Australia's essential communications, energy and water networks in the telecommunications, utilities and transport industries. We specialise in the design, construction, and maintenance of new and existing networks, and deliver end-to-end engineering and asset management solutions on behalf of our blue-chip client base._
- Service Stream is an equal opportunity employer who believes diversity of thought, background and experience strengthens relationships and benefits our people, clients, and communities. We are committed to cultivate an inclusive and high-performing culture where our people thrive and are proud to bring their whole selves to work, inspiring a respectful and inclusive environment. Service Stream encourages and welcomes the opportunity for applicants to share their lived experiences._
- Service Stream does not accept any unsolicited resume referrals from external Recruitment or Labour Hire Companies._
Department

Metering

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