IT Support Officer

2 days ago

Macquarie Park, Australia Aegros Therapeutics Pty Ltd Full time

**About Aegros**

Aegros is Latin for ‘Patient’. We chose this name because it speaks to our focus on the patient. Every day we strive to place the patient first by providing therapeutic plasma products they would not otherwise be able to access.

At Aegros we believe access to life saving therapeutic plasma drugs is a human right and not a privilege. In a nutshell our mission is to put the patients first through innovation.

Over 30 years we have developed our HaemaFrac process which enables countries to turn human plasma they collected into life saving hyperimmune products.

**Key Responsibilities**:
To provide support for all administrative and operational functions of the Aegros Business Information Systems, but not limited to the management of systems, equipment, and operational processes.
- Provide first and mid-level IT support
- Troubleshoot IT software and hardware issues
- Ensuring all tickets/requests are resolved efficiently and timely
- IT setup for new staff members.
- Coordinating IT software and hardware purchases
- Management of internal security software
- Ensuring the installation, configuration, upgrading and maintenance of allocated IT infrastructure in timely manner and within budget
- Assist in maintaining the IT Asset Register
- Ensuring that all IT systems operate at optimum service levels as determined by the Senior IT Manager
- Assist in the creation of forms and other online processes
- Developing user guides and training materials and coordinating adequate staff training in consultation with HR
- Assist in investigating and reporting on new IT software’s fit within the organisation
- Contribute to the selection and cost-effective management of relevant IT external partners including support, software, and hardware providers.
- Coordinating with external support providers to develop and manage the company’s Business Information Systems and acting as local administrator.
- Assisting with the planning, implementation & testing of disaster recovery systems including data and hardware backup system to prevent any data loss and IT down time.
- Assist the Senior IT Manager as requested.
- Other related tasks as requested.

**Requirements**:

- Associate degree in Computer Science/IT- related area or equivalent work experience preferred.
- Minimum 3 years in a similar position or high-level support functions.
- A combination of relevant experience or education/training in a corporate IT support position
- Relevant training/experience in first level IT Support and IT system
- Up to date knowledge of general IT systems and current developments
- Advanced computer skills, including the ability to use Microsoft Office 365, SharePoint
- Knowledge of PowerShell, Power Apps, Office macros would be desirable

**Benefits**
- Supportive and friendly team
- Access to on going training and development opportunity
- Rewarding culture
- Weekly Fruits
- Birthday Celebration

  • Service Support Officer

    6 days ago

    Macquarie Park, Australia Hospital Products Australia Full time

    **Our Organisation**: Hospital Products Australia (HPA) is a dynamic company that integrates technology with furnishings and lighting to provide connection, quality, and comfort for the needs of healthcare, aged care, and commercial industries. **The position**: The Service Support Officer is a multi-functional role, responsible for the day-to-day service...

  • Claims Support Officer

    2 weeks ago

    Macquarie Park, Australia Coles Group Full time

    **A new role = A new way to win together**: You belong at Coles Group where we look ahead, have a plan, and are up for the challenge. We learn and grow by taking career-defining opportunities and this one may just be your next. **About the team** Coles Group Insurance protects our team members, customers and business. We work across a variety of areas,...

  • Project Support Officer

    2 weeks ago

    Macquarie Park, Australia BD Full time

    **Job Description Summary**: Due to growth across some of our key markets, we are seeking a Project Support Officer to join our team and play a critical role in supporting our projects team on an 10-month contract. We are **the makers of possible** BD is one of the largest global medical technology companies in the world. _Advancing the world of health_ is...

  • Systems Support Officer

    2 weeks ago

    Macquarie Park, Australia Pulse Software Full time

    **About Us** Pulse Software is a leading SaaS provider of Human Resources and Governance solutions for local government, education, not-for-profit, and construction sectors. We offer a dynamic, flexible, and supportive work environment where innovation and collaboration thrive. **About the Role** This position also supports internal stakeholders such as...

  • Business Support Officer

    2 weeks ago

    Macquarie Park, Australia Ashdown Consulting Full time

    $400 - $500 p/d + Super - 3 - Month Contract - Macquarie Park **Business Support Officer | 3 Month Contract | Up to $552.50 p/d inc. Super** - $400 - $500 p/d + Super - 3 - Month Contract - Macquarie Park **About the Company** This government agency uses data and behavioural insights to drive improvements with government and providing services to NSW. We...

  • Sales Support Officer

    2 weeks ago

    Mosman Park, Australia Delta Sierra Consulting (DSC-IT) Full time $60,000 - $80,000 per year

    Bring your IT Sales Support experience to a flexible role at a well established company.DSC-IT is a leading Managed IT Services Company, specialising in Cloud Infrastructure, Managed Services, and IT security.Founded in 1997, the DSC business has organically grown with a balance of Not for Profit, Commercial and High Family office clients.Due to our ongoing...

  • Technical Training Support Officer

    4 days ago

    Macquarie Park, Australia BYD Australia Full time

    **About BYD** BYD is a high-tech company devoted to technological innovations for a better life. BYD is dedicated to providing zero-emission energy solutions. As a leading battery-electric zero-emission vehicle (ZEV) manufacturer, BYD has created a broad range of battery-electric, hybrid-electric, and internal combustion (IC) passenger vehicles. Developing...

  • Ict Customer Support Officer

    2 weeks ago

    Macquarie Park, Australia My Australia Direct Pty Ltd Full time

    Our client is an Australian-born organisation that has a global impact. At this business, you can work for an organisation that makes a difference to the healthcare outcomes of Australians. Our client is hiring for the position of ICT Customer Support Officer. This is a This is a full-time position with annual earnings between $70,000 to $75,000 plus...

  • Casual Commercial Cleaner – High Security Site

    1 week ago

    Macquarie Park, Australia Australian IT Services Full time $30,000 - $32,000 per year

    Casual Commercial Cleaner – High Security Site (Macquarie Park, Sydney)Australian IT Services is Australia's trusted leader in technical cleaning for data centres and critical environments. Since 1996, we have partnered with major organisations to ensure their mission-critical facilities operate at peak performance.We are currently seeking an experienced...

  • Claims Support Officer

    2 weeks ago

    Macquarie Park, Australia DXC Technology Full time

    As part of icare’s major reset to improve recovery and return to work outcomes for injured workers, DXC will commence managing workers’ compensation claims in New South Wales in 2023. Join the DXC team and contribute to bringing DXC’s claims management expertise to icare and the people of New South Wales. The role of the Claims Support Officer is to...