Systems Support Officer

3 days ago

Macquarie Park, Australia Pulse Software Full time

**About Us**

Pulse Software is a leading SaaS provider of Human Resources and Governance solutions for local government, education, not-for-profit, and construction sectors. We offer a dynamic, flexible, and supportive work environment where innovation and collaboration thrive.

**About the Role**

This position also supports internal stakeholders such as Product Specialists by providing assistance in the implementation process. This may be in the form of assisting with data imports, system configurations, integration configuration and testing.

**Key Responsibilities**
- Provide 1st and 2nd level support to customers and internal stakeholders in the Pulse System
- Manage support requests through to resolution
- Adapting existing programs to meet users' requirements
- Communicating with customers on status of support requests
- Logging of bugs for resolution with the development team
- Adhere to SLAs for Service Requests and Incident handling
- Respond to a range of queries from customers
- Assisting with implementations which may include data imports, system configuration and testing
- Configure systems to customers’ requirements
- Create user documentation
- Provide training to customers as required
- Installing and downloading appropriate software

**Key Skills and Experience**
- Tertiary qualification (at least a Diploma) in a relevant field and at least 2 years of work experience
- Experience in the Pulse Software system
- Experience in building workflows in the Pulse Platform
- Excellent communication skills with a strong customer focus
- Possess a strong knowledge of IT principles and practices
- A problem solver with strong logical and analytical thinking
- Ability to work autonomously and as part of a team
- Strong time-management skills and the ability to prioritise timelines
- Aptitude for learning new software systems and processes
- High level of attention to detail
- Highly proficient Microsoft Office skills

**Location**
- Sydney
- **Applications by direct applicants only, no recruiters please.**_

Pay: $75,000.00 - $85,000.00 per year

**Benefits**:

- Professional development assistance
- Work from home

Work Authorisation:

- Australia (preferred)

Work Location: In person

  • Systems Support Officer

    1 day ago

    Macquarie Park NSW, Australia Pulse Software Full time $60,000 - $80,000 per year

    About UsPulse Software is a leading SaaS provider of Human Resources and Governance solutions for local government, education, not-for-profit, and construction sectors. We offer a dynamic, flexible, and supportive work environment where innovation and collaboration thrive.About the RoleThis position is responsible for providing 1st and 2nd level application...

  • Systems Support Analyst

    2 weeks ago

    Macquarie Park, Australia Medtronic Full time

    At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world. **A Day in the Life**: **An exciting opportunity to join the Medtronic Australia & New Zealand (ANZ) Commercial...

  • Systems Support Analyst

    3 days ago

    Macquarie Park, Australia Medtronic Full time $90,000 - $120,000 per year

    At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You'll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.A Day in the LifeAn exciting opportunity to join the Medtronic Australia & New Zealand (ANZ) Commercial Operations...

  • Claims Support Officer

    2 weeks ago

    Macquarie Park, Australia DXC Technology Full time

    Join the DXC team and contribute to bringing DXC’s claims management expertise to the people of New South Wales. As Claims Support Officer you will demonstrate a commitment to customer satisfaction with regards to internal and external customers in all activities **To be successful in this role, you will have** - Relevant tertiary qualification in...

  • Project Support Officer

    1 week ago

    Macquarie Park, Australia BD Full time

    **Job Description Summary**: Due to growth across some of our key markets, we are seeking a Project Support Officer to join our team and play a critical role in supporting our Project Management Office in ANZ. We are **the makers of possible** BD is one of the largest global medical technology companies in the world. _Advancing the world of health_ is our...

  • Project Support Officer

    2 days ago

    Macquarie Park, Australia BD Full time

    **Job Description Summary**: Due to growth across some of our key markets, we are seeking a Project Support Officer to join our team and play a critical role in supporting our projects team on an 10-month contract. We are **the makers of possible** BD is one of the largest global medical technology companies in the world. _Advancing the world of health_ is...

  • Systems Engineer

    1 day ago

    Sydney Olympic Park, New South Wales, Australia THOMAS GLOBAL SYSTEMS Full time $125,000 - $150,000 per year

    Thomas Global Systems is a leader in the design, manufacture and support of high-integrity aviation and defence electronics, operating out of locations in Sydney, Australia and Irvine, California.We are now seeking a highly skilled and motivated Systems Engineer to join our dynamic Simulation & Training Solutionsteam. In this role, you will provide...

  • Manager, Systems

    7 days ago

    Macquarie Park, Australia Catholic Healthcare Full time

    **Job Description**: - ** Based in Macquarie Park, short walk from Metro Station**: - ** 7 Additional leave days per year + Salary Packaging**: - ** Join a leading not-for-profit provider of Aged Care Services - Growth Industry!** Optimise clinical data collection, analytics, and systems to deliver insightful reporting to identify compliance gaps and...

  • Quality System Associate/specialist

    7 days ago

    Macquarie Park, Australia Medtronic Full time

    **Careers that Change Lives **Be a part of a company that thinks differently to solve problems, make progress, and deliver meaningful innovations. **A Day in the Life **As an Associate or Quality Systems Specialist (depending on the experience), you will be supporting ANZ Medtronic Quality Management System (QMS). At Medtronic, we are committed to quality...

  • Payroll Systems and Projects Specialist

    2 weeks ago

    Macquarie Park, Australia Anglicare Full time

    About Us: Anglicare Sydney is a leading and highly regarded community NFP organisation in Australia. Our vision is to see Jesus Christ honoured, lives enriched and communities strengthened. To achieve this, we are looking to attract the most capable and mission aligned people to join us. For over 160 years Anglicare has been serving people in need -...