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Improvement Specialist

3 weeks ago

Melbourne, Australia Western Health Australia Full time

Requisition No: 3876
- Executive Division: Nursing & Midwifery
- Division: Best Care Governance and Support
- Program: Best Care Governance and Support
- Department: BCGS - Operations
- Enterprise Agreement: Varied Health and Allied Services, Managers and Ad
- Job Function: Administration & Leadership
- Project:
At Western Health, we are committed to delivering Best Care — safe, person-centred, coordinated, and right. As part of this commitment, we are seeking a passionate and experienced Improvement Specialist to join our Best Care Improvement Unit.

**About the Role**

The Improvement Specialist plays a vital role in leading and supporting quality and improvement initiatives that enhance patient outcomes and organisational performance. This role supports a culture of continuous improvement across the organisation and provides expert coaching and guidance in improvement science and methodology.

You’ll work closely with clinical and non-clinical teams, executives, and consumers to design, implement, and evaluate improvement projects that align with Western Health’s strategic goals and the NSQHS Standards.

**Key Responsibilities**:

- Lead and guide improvement projects using the IHI Model for Improvement and PDSA methodology.
- Support teams to identify challenges, analyse root causes, and co-design effective change strategies.
- Deliver capability-building activities including training, mentoring, and coaching.
- Provide improvement governance, project tracking, and executive reporting.
- Champion engagement with consumers and frontline staff.

**About You**:
**Essential**:

- Tertiary qualification in health, social sciences, or related field.
- Proven experience in leading quality improvement or service redesign initiatives.
- Strong capability in stakeholder engagement and facilitation.
- Excellent written and verbal communication skills.
- Demonstrated project management and analytical ability.
- Understanding of the public healthcare system and NSQHS Standards.

**Desirable**:

- Postgraduate qualifications in public health, healthcare management, or improvement science.
- Experience in large health services or similar roles in the sector.

**Position Description**

**Applications close at 11:59pm on 6 May 2025.**

**About Us**

Our workforce of over 13,000 employees are driven by our values of ‘Compassion, Accountability, Respect, Excellence and Safety’ (CARES). We value our people and provide them the opportunity to grow and develop. Our teams are friendly and supportive, ensuring we deliver a safe, person-centred and connected patient experience.

Western Health is in a period of rapid growth. Our services comprise of four acute public hospitals: Footscray Hospital, Sunshine Hospital (including Joan Kirner Women's and Children's), Williamstown Hospital and Bacchus Marsh & Melton Hospital. We also operate Sunbury Day Hospital, Grant Lodge Residential Aged Care, as well as community health centres in Melton, Caroline Springs and Bacchus Marsh and a range of mental health and community-based services. We care for a diverse community of more than 1 million people with complex care needs ranging from Neonates to Geriatrics.

Our employees enjoy a wide range of benefits such as:

- Professional development support
- Career advancement opportunities
- Salary packaging including novated vehicle leasing
- Work-life balance

Western Health is committed to providing a safe environment for the children and young people who are involved in our services, sites and operations. We follow and abide by all legislative requirements to keep children and young people safe.
- If you are currently employed at Western Health, please ensure you sign in through the 'Employee Login' via the external Careers Page or access the Careers Page via the Intranet before applying._