Supplier Success Professional

2 weeks ago

Sydney, Australia Avetta LLC Full time

What Avetta Does:
Avetta is a global leader in supply chain risk management and compliance solutions. Our Cloud platform provides clients assurance that their contractors and suppliers operate in accordance with both sustainable business practices and regulatory mandates. Every day, in more than 20 countries, and for some of the largest companies in the world, we qualify suppliers and contractors in operational disciplines including health and safety, environmental impact, corporate social responsibility, financial viability, anti-bribery, and more. We serve as the evaluation layer not for what business a company operates, but rather, how a company operates its business.

We’re profitable, backed by WCAS and TCV, global, and growing rapidly. The company is at an inflection point where our focus is on enabling true global scalability. We’re looking for stellar performers to round out our team, and to drive Avetta through its next phase of evolution.

SUMMARY

The Supplier Success Professional (Customer Support) will assist in developing and maintaining a world-class prequalification system for contractors, suppliers and vendors but being the first point of contact for all Avetta customers. This role requires the ability to speak and write fluently in both English and Cantonese.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

- Provide professional support to all Avetta customers
- Help end-users navigate the Avetta Cloud Application
- Verify technical documents submitted by end users
- Ability to resolve complex issues with focus on customer experience
- Prioritize and resolve customer needs
- Accurately verify details on regulatory documents
- Support and explain customer billing and subscription terms
- Record details of interactions in Service Cloud (SFDC)
- Communicate and coordinate with internal departments
- Work as a team and be a positive addition to Avetta’s culture
- Performs other duties as assigned
- May be required to attend training, meetings, or seminars

MINIMUM QUALIFICATIONS:

- Call center experience is a plus
- Excellent communication skill - both written and orally
- An affinity for learning online software systems
- Interpersonal skills
- Problem analysis and problem-solving
- Attention to detail and accuracy
- Adaptability
- Self-Motivated
- Stress tolerance
- Fluent in English and Cantonese

Pay: $28.84 per hour

**Benefits**:

- Dental insurance
- Life insurance
- Vision insurance

Schedule:

- 8 hour shift
- Monday to Friday

Ability to commute/relocate:

- Sydney, NSW 2000: Reliably commute or planning to relocate before starting work (required)

Work Authorisation:

- Australia (required)

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