Supplier Success Professional

2 weeks ago

Sydney, Australia Avetta, LLC Full time

SUMMARY

The Supplier Success Professional (Customer Support) will assist in developing and maintaining a world-class prequalification system for contractors, suppliers and vendors but being the first point of contact for all Avetta customers. This role requires the ability to speak and write fluently in both Mandarin and English.

**If within a commutable distance to one of our offices, this role would offer a hybrid schedule. Remote work would be considered if residing outside of that commutable range.**

ESSENTIAL DUTIES AND RESPONSIBILITIES:

- Provide professional support to all Avetta customers
- Help end-users navigate the Avetta Cloud Application
- Verify technical documents submitted by end users
- Ability to resolve complex issues with focus on customer experience
- Prioritize and resolve customer needs
- Accurately verify details on regulatory documents
- Support and explain customer billing and subscription terms
- Record details of interactions in Service Cloud (SFDC)
- Communicate and coordinate with internal departments
- Work as a team and be a positive addition to Avetta's culture
- Performs other duties as assigned
- May be required to attend training, meetings, or seminars

MINIMUM QUALIFICATIONS:

- Native proficiency in English and Mandarin required, Cantonese preferred
- Call center experience is a plus
- Excellent communication skill - both written and orally
- An affinity for learning online software systems
- Interpersonal skills
- Problem analysis and problem-solving
- Attention to detail and accuracy
- Adaptability
- Self-Motivated
- Stress tolerance

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