Supplier Relations Manager

**Division**:Procurement

**Job type**:Supplier Relations

**Location**:Australia (Sydney)

**The Who**:
Back in 1988, our founders had an ambitious dream to form the largest independent travel specialist in the world and to set the example of how touring and travel should be done. The belief that travel is one of the most emotive experiences you undertake and our ambition to make this experience the absolute best it can be for the traveller, has become the guiding principle for TAG.

We believe that through a bespoke, high-touch and personal service, we can alleviate the stress and complexity of travel. So, whether it is a business meeting to close a deal, an event to meet industry peers or a gig for 50,000 screaming fans, we will get our clients to where they need to be, feeling ready to take on the world.

**The Why**:
At TAG, our company values matter. We appreciate our staff working as a **T**eam, having **A**mbition and being **G**enuine.

You will have a passion for the job you do, as well as a drive to want to do better. In return, TAG will support your growth and development, as well as offer opportunities to progress or maybe even change course

**The What**:
As a Supplier Relations Manager you will have a diverse and varied role. Here are some of the things you’ll be getting involved with:

- Oversee TAG APAC’s supplier programs and relationships - providing high levels of service, internally and externally, at all times
- Consult with divisional heads to develop and put in place preferred supplier programs and policies, meeting APAC business needs and delivering financial outcomes
- Develop or utilise a combination of global and local preferred supplier programs and implement quality control measures, as appropriate to local needs
- Manage the Request for Pricing (RFP) process, including the distribution of requests and loading of supplier rate updates to relevant systems
- Deal with queries relating to all aspects of vendors and RFPs, including problem solving and liaise with staff and suppliers, when required
- Assist with increasing value-added benefits for all TAG clients (i.e. upgrades, etc.)
- Collate hotel and airline statistics analyses while providing relevant and accurate reports to divisional managers
- Collect hotel information and store on relevant database systems - ensuring data is current, accurate and up-to-date; correctly load amendments in TAGdesktop and the hotel e-brochures files, as requested
- Continually develop and maintain excellent working relationships with hoteliers and other suppliers; attend as many industry events and invitations as possible to ensure TAG’s profile within the hotel industry remains high
- Coordinate and organise complimentary hotel accommodation and meeting/function rooms for TAG staff, adhering to marketing funds/agreements and ensuring accurate and up-to-date records and favour logs are maintained
- Coordinate and actively encourage relevant staff attendance to all in-house supplier training sessions, presentations, FAM trips and supplier functions
- Attend site visits, when required; attend in-house supplier training sessions, presentations and meetings, when required; attend as many supplier functions outside of working hours as possible and if required
- Follow departmental procedures to ensure all company supplier related matters are addressed and actioned in a structured and timely manner, including sales queries and complaints
- Work in conjunction with other departments to ensure back office systems operate smoothly insofar as they relate to suppliers
- Act as a liaison while working in conjunction with other departments, ensuring all back office support functions operate smoothly and effectively - particularly IT and TAGdesktop, for productive use of the database system, and Global Services for maximizing hotel benefits for key and major clients
- Ensure global resources are utilised where necessary to effectively maximize and deliver supplier benefits for key and major clients
- Be aware of and operate in accordance with local bribery legislation and associated TAG policies
- Contribute to all other supplier relations activities, as required, and any other ad hoc tasks as requested from time to time

**The How**:
To be successful at TAG is as much about mindset and attitude as it is about skill-set and qualifications. We’re a team who share the same desire and passion to go above and beyond for each and every client. We revel in making the seemingly impossible possible, always rising to the challenge with ambition and a genuine, open attitude.

We work flexibly to accommodate our TAG team colleagues, meaning on occasion there could be requirements ‘outside of office hours’ to manage time zones and other work commitments. As a Supplier Relations Manager there are several credentials and attributes which would be advantageous, but a determined attitude and willingness to learn, are equally important.
- Bachelor’s degree or