Service Coordinator

1 week ago

Mawson Lakes, Australia Nurse Aid Australia Full time

Employment Type: Full-Time

We are seeking a dedicated and experienced Service Coordinator to join our growing team. If you're passionate about delivering high-quality, person-centred care and leading teams with purpose, this role is for you.

Key Responsibilities

Participant Support & Quality Care
- Oversee client onboarding, including intake assessments, documentation, and service planning. Provide clinical on-call support to manage urgent situations and guide staff in high-risk scenarios. Monitor and ensure service delivery aligns with NDIS Practice Standards and each participant’s goals.

Team & Staff Leadership
- Offer regular guidance and support to Team Leaders with clear expectations and performance feedback. Lead staff meetings (weekly/fortnightly) to discuss service delivery, compliance updates, and training.

Stakeholder Engagement
- Maintain strong communication with participants’ families, support coordinators, health professionals, and agencies. Build positive stakeholder relationships to facilitate smooth service coordination and escalation management. Represent the organisation in stakeholder meetings to ensure satisfaction and feedback integration.

Compliance & Reporting
- Collaborate with participants and stakeholders to develop and review individualised support plans. Handle incidents, feedback, and complaints with professionalism and timely responses. Monitor notes, behaviours, restrictive practices, and ensure accurate reporting to the NDIS Commission. Conduct regular SIL house visits to assess care quality and maintain strong on-ground connections. Ensure all client files are audit-ready and compliant with regulatory standards.

What We're Looking For
- Experience in the disability, health, or community services sector. Strong leadership and communication skills. In-depth understanding of the NDIS and its compliance requirements. Ability to manage complex service environments and support staff through challenges. Passion for participant-centred care and continuous improvement.

Why Join Us?

We’re not just offering a job — we’re offering a meaningful career where your work has a direct impact on people’s lives. As a Service Coordinator with us, you’ll be joining a forward-thinking organisation committed to delivering excellence in disability support services. Here’s why our team loves working here:

- Competitive Salary: Attractive salary range from $85,000 to $120,000 based on experience and qualifications. Annual Performance Bonus: Recognising and rewarding your contributions and leadership. Career Growth: Opportunities to grow into senior leadership roles as we expand our services. Supportive Work Culture: A team environment that values collaboration, respect, and open communication. Ongoing Professional Development: Access to training, mentorship, and professional learning to keep you at the top of your game. Work-Life Balance: We promote flexible working arrangements and manageable caseloads. Purpose-Driven Organisation: You’ll be part of a mission-led team that puts participants first and constantly strives for excellence. - Real Impact: Your leadership directly improves the lives of individuals with disabilities and strengthens the support system around them.

Pay: $85,000.00 - $120,000.00 per year

**Benefits**:

- Salary packaging

Schedule:

- 8 hour shift

Work Authorisation:

- Australia (preferred)

Work Location: In person

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