Relationship Support Officer

6 days ago

Brisbane, Australia McMillan Shakespeare Full time

RemServ is a leading provider of salary packaging administration services in Queensland and part of the McMillan Shakespeare Group (MMSG). We've offered salary packaging and novated leasing services for more than two decades, helping our customers to do more with their money.

We are currently recruiting for a **Relationship Support Officer **to complement our Client Relationships team in Brisbane.

This role will be responsible for providing administrative support for our Relationship Associates and Relationship Managers including assistance with the preparation of presentations, client collateral, meeting arrangements, reporting, travel, and accommodation arrangements, and other administrative duties as required.

You will play a pivotal part in contributing to the delivery of both B2B and B2C services by administrating RemServ’s key relationship management and education processes, documents, and communications. This role is the conduit between RemServ and our site contacts to increase our lead generation via allowing access to their employees through both digital/onsite education.

**Key Responsibilities**:

- Prepare and publish various business documents, onsite marketing materials, and presentations, along with working with RemServ’s Business Intelligence to develop regular and ad hoc performance reporting
- Co-ordinate the digital education activities and marketing communications across a range of Clients and their sites
- Provide contract management support, including business case analysis, documentation, and communication
- Maintain all client-related data on our CRM platforms, along with related documents and correspondence
- Proactively identify process improvement opportunities and develop recommendations for review
- Provide ongoing business admin support for the Client Engagement team, including meeting action items and documentation, and communications with internal and external stakeholders
- Proactively identify process improvement opportunities and development recommendations

**What are we looking for?**
- Extensive experience working in administrative roles
- Flexibility and adaptability to work in a fast-paced, dynamic environment and with competing deadlines
- A proactive mindset with exceptional organisational capabilities, work ethic, and attention to detail
- Strong hands-on knowledge in MS Office along with experience in any CRM platform (Salesforce or Microsoft)
- A high level of integrity and professionalism in dealing with internal and external stakeholders
- Ability to work autonomously and unsupervised in achieving outcomes

The nature of this job is extremely fast-paced, dynamic, and ever-changing, so you will be someone who enjoys dynamic and fast-paced environment, loves to be part of the team, and get things done

**What we can offer you**:

- Our strong people-first culture
- Flexible/hybrid working to enhance your work/life balance
- Novated lease benefits and discounts
- 12 weeks Paid Parental leave and access to our Parents Portal
- Exempt Employee Share Plan
- Paid Income Protection Insurance under MMSG default Super plan
- Access to a broad range of learning and development programs
- Career break and volunteering leave
- Access to Employee Assistance Program and annual Flu vaccination
- Lifestyle Rewards program

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