Vendor Relationship Officer

APS 6 - $91,944 - $104,393 per annum plus superannuation
- Digital Business Division
- Brisbane, QLD,Canberra, ACT,Melbourne, VIC,Sydney, NSW

**Who we are**
The Digital Business Division (DBD) has been established to bring together the retail digital functions from the Digital Trade Initiatives, Biosecurity Digital Reform Branch along with the Digital and Analytics Office within the Agricultural Trade and Regulation Group. The goal is to create a range of efficiencies in delivering best in class digital and data products. The division is responsible for a suite of mission-critical systems and services. Incorporating the Taking Farmers to Market (TFTM) and the Simplified Targeting and Enhanced Processing System (STEPS) programs. The division’s purpose is to deliver the important digital business and service reforms for the Department. DBD is at the forefront of large-scale changes to our agricultural export systems and biosecurity cargo clearance systems, leveraging the experience of our customers and stakeholders as part of our digital transformation. Digital and data offers compelling opportunities for transformation, allowing us to explore and rethink the way we build and deliver services. This ground-breaking work will have a significant impact as we deliver on the many services that will benefit the nation.

The Digital Export Program Branch (DEPB) modernises and sustains digital export services by future-proofing current and emerging systems. DEPB supports the movement of agricultural exports by ensuring our export services are highly available, monitored and maintained. We deliver user focused efficiencies through self-service capabilities and enhanced services. Improving the export process for exporters, staff and industry by building modern, flexible, integrated services.

The Export Service is a digital platform that helps export businesses get their goods to market by completing Australian government export requirements, regulations and services online. It includes all the connected digital systems, data, and back-office operations that support our regulatory functions.

**The Job**
- Designs and delivers client-focused services and anticipates changing client needs.
- Promotes a culture of quality client service and monitors client satisfaction and expectations.
- Facilitates collaboration and teamwork across business areas and with external partners.
- Leads and supports participative decision making and fosters a positive work environment.
- Establishes and maintains respectful and constructive relationships with diverse colleagues and clients.
- Provides expert and professional advice on complex technical or professional issues.
- Ensures compliance with relevant legislative, policy and regulatory frameworks.
- Finds mutually beneficial solutions in negotiations with internal and external stakeholders.
- Supports a flexible environment that adapts to changing demands and optimises business processes.
- Demonstrates initiative, flexibility and resourcefulness in dealing with uncertainty and change. Whilst addressing challenges, risks and change initiatives effectively.
- Contributes to the achievement of outcomes by assigning workloads, monitoring resources, workflows and standards and ensuring deadlines are met. Includes identifying and escalating risks that may affect the department's goals and objectives.
- Seeks feedback from stakeholders on performance and progress and accepts responsibility for results.

**Please note**that the merit pool established through this selection process, which is valid for a period of eighteen months from the date the vacancy was advertised in the Public Service Gazette, may also be used to fill future ongoing vacancies in the branch where the duties are of a similar nature.

**What are we looking for**
**Knowledge and experience**
- Experience working in Digital Transformation initiatives is highly regarded.
- Experience in technology related problem-solving roles.
- Knowledge or experience in the design, development, and support of integration and/or digital service solutions.
- Knowledge or experience working in Agile projects and using the relevant Agile management tools (eg Jira, Azure DevOps, Confluence, etc)
- An understanding of the Australian Government Digital Service Standard and the ability to work according to its principles.
- Strong technical experience, particularly in relation to digital services, APIs and integration technologies is desirable.