Customer Service Representative

Build your Career with an Industry Leader
Multi-Color Corporation manufactures labels for some of the biggest FMCG brand names found on supermarket shelves, bars, restaurants, and hotels globally. We also produce premium-quality labels for high-profile brands in the pharmaceutical, durables and home & personal care sectors. Given the fact our labels are applied to wine, spirits, beverage & soft drinks bottles, food packaging, bathroom products, medicine containers, white goods, and automotive products, it is likely that you will put your hands on our labels on a daily basis. It is our labels that identify, promote, and help sell our customer’s products With 109 manufacturing sites, and 12,000+ employees, we are the Global #1 for prime labels.
About the role
We’re on the lookout for a passionate Customer Service Representative to join our dynamic team at MCC’s Brisbane’s plant.
In this exciting and fast-paced role, you’ll be the key link between our Sales Representatives and the shipment of goods—ensuring a seamless customer journey from start to finish. You’ll build deep product and customer knowledge, deliver outstanding service, and help drive our commitment to excellence.
This is a fantastic opportunity for someone with a strong customer-centric mindset who’s ready to grow their career and be part of a global organisation that values innovation, teamwork, and continuous improvement.
**Duties include**:

- Responding to customer inquiries, process orders accurately, and provide timely updates on order status.
- Supporting our Account Managers by preparing quotes, managing documentation, and coordinating with internal teams to meet customer needs.
- Maintain accurate records, update customer information, and ensure all documentation is processed efficiently.
- Address customer concerns, troubleshoot issues, and work with internal departments to find effective solutions.
- Work closely with the Customer Services team to improve processes, share insights, and contribute to a positive work environment.

About you
- Ideally you will have experience in customer service. (Manufacturing, print and packaging industry experience would be desirable)
- Strong administrative skills
- Can demonstrate an impeccable phone manner and ability to establish & maintain positive relationships with strong written and verbal communication skills.
- Detail oriented and process driven.
- Ability to work under pressure and multitask
- Demonstrates a high level of initiative and self-motivation

The benefits
- Competitive remuneration
- Free onsite parking
- Local & global career opportunities
- Employee Assistance Program (EAP), a free confidential support service
- Employee referral program, our employees are rewarded for helping us find great talent
- Regular social events encouraging a fun & friendly environment.
- Supportive & inclusive environment
- Part of an organisation that strongly believes in sustainability goals to make a difference to our planet.

Diversity & Inclusion
At MCC, we believe what makes us unique, makes us better. We embrace & care deeply about creating a workplace where our people feel valued & empowered. We are committed to providing an environment in which everyone is included, treated fairly & with respect. We consider our people our best asset & understand the importance of bringing different perspectives. We are committed to providing equal opportunity regardless of gender identity/expression or ethnicity, disability, sexual orientation or life stage. We encourage & welcome all genders, people of disability, first nations people, LGBTQI+ community, refugees & people from culturally & linguistic diverse backgrounds to apply.