Customer Service Administrator
4 days ago
Are you wanting to work for an organisation that values their people, invests in communities and has a commitment to our environment? Do you share a passion for maintaining a continual focus on Making a Difference with Real Care to customers and employees? If this sounds like you, then we have your next opportunity.The primary mission of an O’Brien® Glazing Customer Service Administrator is to provide exceptional service and to meet each customer’s needs. The role supports the Regional or Area Team administratively and operationally.
The role may have a specialist focus in one or more of the following areas: Customer Service, Invoicing, Payroll, Purchasing, Service Recovery and Workforce Planning. However the role will typically require multi-skilling in these areas and incumbents will be expected to demonstrate a range of skills across all these areas of specialist focus where and when required.
Working Relationships
Internal relationships - Regional Operations Management, Central Operations including Field Managers, Service Delivery Manager, Planners, Measure & Quote team, Finance and IT, HR and Payroll, Supply and Distribution, Customer Solutions
External relationships
- Local customers (including insurers, loss assessors, and facilities managers), local suppliers.
**Qualifications**:
Minimum School Certificate or equivalent
Drivers Licence - possession of current drivers licence
Experience & Attributes
Essential
Experience in a front line customer service role
Experience in a role requiring customer service/clerical/administrative skills in a service or retail based industry
IT literate, i.e. Excel, Outlook, Word
Desirable
Exposure to / understanding of Glazing techniques.
Strong understanding of the glass/building industry including products and suppliers.
Some experience in workforce planning or role that requires a high degree of forecasting and statistical analysis/reporting.At **O'Brien®**, we put our customer at the heart of everything that we do, serving more than 360,000 Customers each year, 24 hours a day, 7 days a week, 365 days a year. O'Brien is also part of **Belron**®**, worldwide leader in vehicle glass repair, replacement and recalibration services, operating in 40 countries across 6 continents
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