Customer Servicce Representative

Build your Career with an Industry Leader

Multi-Color Corporation manufactures labels for some of the biggest FMCG brand names found on supermarket shelves, bars, restaurants, and hotels globally. We also produce premium-quality labels for high-profile brands in the pharmaceutical, durables and home & personal care sectors. Given the fact our labels are applied to wine, spirits, beverage & soft drinks bottles, food packaging, bathroom products, medicine containers, white goods, and automotive products, it is likely that you will put your hands on our labels on a daily basis. It is our labels that identify, promote, and help sell our customer's products With 109 manufacturing sites, and 12,000+ employees, we are the Global #1 for prime labels.

About the role

We're on the lookout for a passionate Customer Service Representative to join our dynamic team at MCC's Sydney plant.

In this exciting and fast-paced role, you'll be the key link between our Sales Representatives and the shipment of goods—ensuring a seamless customer journey from start to finish. You'll build deep product and customer knowledge, deliver outstanding service, and help drive our commitment to excellence.

This is a fantastic opportunity for someone with a strong customer-centric mindset who's ready to grow their career and be part of a global organisation that values innovation, teamwork, and continuous improvement.

Duties include:

• Responding to customer inquiries, process orders accurately, and provide timely updates on order status.
• Supporting our Account Managers by preparing quotes, managing documentation, and coordinating with internal teams to meet customer needs.
• Maintain accurate records, update customer information, and ensure all documentation is processed efficiently.
• Address customer concerns, troubleshoot issues, and work with internal departments to find effective solutions.
• Work closely with the Customer Services team to improve processes, share insights, and contribute to a positive work environment.

About you

• Ideally you will have experience in customer service. (Manufacturing, print and packaging industry experience would be desirable)
• Strong administrative skills
• Can demonstrate an impeccable phone manner and ability to establish & maintain positive relationships with strong written and verbal communication skills.
• Detail oriented and process driven.
• Ability to work under pressure and multitask
• Demonstrates a high level of initiative and self-motivation

The benefits

• Competitive remuneration
• Free onsite parking
• Local & global career opportunities
• Employee Assistance Program (EAP), a free confidential support service
• Employee referral program, our employees are rewarded for helping us find great talent
• Regular social events encouraging a fun & friendly environment.
• Supportive & inclusive environment
• Part of an organisation that strongly believes in sustainability goals to make a difference to our planet.

Apply now

Are you Interested or know someone who could be? Let them know If you don't quite meet all of the criteria, but feel you can make a difference at MCC, we encourage you to submit your application. If your CV includes qualifications, work history, skills, experience, no need to also provide a cover letter. Position open to candidates with Australian-working rights (without restrictions) only.

Diversity & Inclusion

At MCC, we believe what makes us unique, makes us better. We embrace & care deeply about creating a workplace where our people feel valued & empowered. We are committed to providing an environment in which everyone is included, treated fairly & with respect. We consider our people our best asset & understand the importance of bringing different perspectives. We are committed to providing equal opportunity regardless of gender identity/expression or ethnicity, disability, sexual orientation, or life stage. We encourage & welcome all genders, people of disability, first nations people, LGBTQI+ community, refugees & people from culturally & linguistic diverse backgrounds to apply.

MCC does not accept unsolicited resumes or referrals from recruitment agencies. Any resumes or candidate profiles submitted without a prior signed agreement will be considered the property of MCC, and we will not be liable for any fees related to such submissions.