Supervisor-at Your Service

2 weeks ago

Sydney, Australia Marriott International, Inc Full time

**Additional Information**
**Job Number**24185725
**Job Category**Rooms & Guest Services Operations
**Location**Sheraton Grand Sydney Hyde Park, 161 Elizabeth Street, Sydney, New South Wales, Australia, 2000
**Schedule**Full Time
**Located Remotely?**N
**Position Type** Non-Management

When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We welcome guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experiences, we encourage you to explore your next career opportunity with Sheraton.

**Position Summary**

The Guest Services (Switchboard) Supervisor will be responsible for the smooth operation of the department ensuring total guest and associate satisfaction. This role will suit someone trained in a Front Office role and is looking for their next challenge as a supervisor in the world's leading hospitality company.

**About the Role**
- Support associates with any queries on shift
- Verify and adjust billing for guests
- Accommodate requests for room changes when possible
- Assign room according to guest request and preferences whenever possible
- Co-ordinate with Housekeeping / Engineering team and update room status
- Review shift logs/daily memo books and document pertinent information in logbooks
- Answer, record, and process all guest calls, requests, questions, or concerns
- Follow up with guest regarding satisfaction with guest-related issues.
- Assisting to process In Room Dining orders

**About you**
- Excellent Customer Service Skills
- Supervisory experience is preferred
- Tertiary Education in Tourism/ Hospitality and/or Management preferred
- Capable knowledge of Opera PMS
- Ability to work a 7 day rotating roster
- Proven ability to work under pressure

**In return we will provide**
- Discounted accommodation and food and beverage at Marriott International worldwide
- Training and development opportunities
- Discounted parking
- Uniform provided daily
- Rewards and recognition program
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._

When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be ‘The World’s Gathering Place’. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

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