Trade Waste Technical Officer

**There’s No Us Without U. Care with Us, for Today and Tomorrow** There's no life without water, and at Urban Utilities, we live and breathe that knowledge every single day. It's why our people are so passionate about what they do and how they do it. And it's why we need people like **YOU**. Come shape our future with us and make a real and lasting impact across our teams. **Your Opportunity** We are excited to be sourcing for a newly shaped **Trade Waste Technical Officer**for our Trade Partnering team, that forms part of our Customer & Innovation group. The Customer and Innovation group leads and champions the way Urban Utilities connects with its customers. Our approach is focused on remaining contemporary, by understanding the current and future needs of our customers and appropriately shaping our services. The purpose of this role is to play a crucial hand in managing the administrative aspects of trade waste management for businesses and regulatory purposes. This includes trade waste approval processing, record keeping, communication, documentation and reporting and customer support. By doing this, you will direct support the team’s commitment to customer service while maintaining Urban Utilities' obligations with statutory requirements and in accordance with Urban Utilities' trade waste environmental management plan **Some of your accountabilities will include**: - Act as the first point of contact for trade waste-related enquiries, ensuring timely resolution or appropriate referral. Provide clear, technical advice and information on policies and procedures to customers and internal stakeholders, and support the onboarding of new customers by outlining trade waste obligations and processes. - Maintain and analyse trade waste data, including WasteID compliance information. Prepare detailed reports on permit status, compliance trends, and revenue insights to support operational decision-making. - Conduct compliance monitoring activities, including desktop assessments and audits of trade waste infrastructure and practices. Identify non-compliance, provide guidance on regulatory requirements, and escalate issues where necessary. **About You**: - You are a critical thinker who naturally builds strong relationships with stakeholders. You excel at collaboration, aligning objectives, and achieving desired outcomes. - You can build strong customer relationships and deliver customer and community focussed solutions. - You will bring prior customer service and/or trade waste experience ideally in site-based role. - The role requires attendance at Resource Recovery Sites. Immunisation (e.g. Hepatitis A and B, Tetanus) may be required in accordance with Urban Utilities' immunisation policy - This role is based at 31 Duncan St and operational sites as required. Hold a Queensland "C" class drivers’ licence or equivalent interstate licence. **Why Urban Utilities?** At Urban Utilities, the work we do is about so much more than the bottom line. We're a leading provider of world-class drinking water and wastewater services to the vibrant communities of Brisbane, Ipswich, Lockyer Valley, Somerset, and Scenic Rim. As we continue to grow, we're committed to planning ahead and shaping a sustainable future around water for generations to come. At the core of our work lies genuine care: for our team, our customers, communities, and the environment. From the flush of a toilet to major infrastructure projects and residential developments, we're dedicated to being there every step of the way. Our HQ is in Fortitude Valley, Brisbane, but you'll find us all over SEQ - working in cool places like the SAS Laboratory in Darra, field-based depots in Eagle Farm, Acacia Ridge, Bundamba, and wastewater treatment plants dotted across the region. We know the chance to thrive, and progress comes hand in hand with the support to balance work with life. So, you’ll access an increasingly diverse range of benefits and initiatives that’ll help you bring the best you. Speaking of which, here’s just a sample of the benefits we offer our team: - Generous Salary Packaging options, including novated leases - Corporate discounts across Health insurance, technology and more - 18 weeks of paid parental leave, 15 days personal leave including two proactive wellbeing days, and an additional day of leave each year to connect with friends and family - Flexibility at UU depends on the type of work you do but could include options such as, 9-day fortnights and flexible days. Talk to us about what flexibility means to you - Urban Utilities is an endorsed employer for all women. **How to apply** Please note: applicants will be required to undergo a Pre-employment medical, which may include Drug and Alcohol testing, as well as other background checks as part of the recruitment process for this role.