Aftersales Manager

Brooks Hire Service is Australia's largest privately owned construction equipment hire company, proudly operating since 1979. We supply top-quality earthmoving and construction equipment to the civil and mining industries, government departments, and private clients nationwide.

The Aftersales Manager will oversee all aftersales and service operations across the region — ensuring customers receive outstanding support and equipment reliability. You'll lead a small team, manage breakdowns and field service coordination, and work closely with both clients and internal departments to deliver timely, effective solutions.

Key Responsibilities:

• Coordinate and control breakdowns across metro and regional sites.
• Manage aftersales service delivery, ensuring client needs are met efficiently.
• Liaise directly with customers to arrange maintenance, repairs, and service requirements.
• Provide technical and diagnostic support to customers and field service staff.
• Schedule and allocate jobs for field service technicians.
• Supervise, develop, and mentor field service staff, including performance reviews and training.
• Maintain strong communication with the Plant Hire and Workshop teams to ensure seamless operations.
• Be available for urgent breakdowns and customer support outside standard hours when required.

You're a trade-qualified technician with a strong mechanical background and proven experience managing service operations. You take a proactive approach to leadership, excel in client communication, and pride yourself on delivering exceptional customer support.

You'll bring:

• Trade Qualification (Heavy Diesel, Mechanical or similar).
• Strong background in earthmoving equipment.
• Demonstrated experience coordinating field service and breakdowns.
• Excellent leadership and communication skills.
• A professional approach and customer-focused mindset.
• Current 'C' Class Driver's Licence.
• Willingness to work flexible hours to meet operational demands.

• Join Australia's leading, family-owned hire company with over 45 years of success.
• Enjoy a supportive team culture and opportunities for professional growth.
• EAP & Employee benefits
• Competitive remuneration based on experience.