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Small Business Lending Specialist

3 weeks ago

Melbourne, Australia ANZ Banking Group Full time

**Req ID**: 82525
**Department**: National Business Centre
**Division**: Australia Commercial
**Location**: Melbourne
About Us
At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.
About the Role
The purpose of this role is to provide remote banking support to National Business centre customers, helping them to start, run and grow their businesses.
Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours.
**Role Type**: Permanent
**Role Location**: 833 Collins Street, Docklands VIC 3008
**Work Hours**: Full-time
What will your day look like?
As a Small Business Lending Specialist, you are accountable for:
Accepting inbound call or appointment requests in a timely manner to meet customer experience SLAs and objectives.
Engaging in outbound customer calls to help facilitate customer onboarding and discover additional customer needs.
Providing high quality customer service to a diverse range of small business customers.
Autonomously tracking, managing and actioning a wide variety of tasks simultaneously.
Providing appropriate solutions to customers.
Building and maintaining strong internal network.
Meeting assigned performance targets through needs-based conversations and cross-selling.
Engaging in needs-based conversations with new and existing small business customers.
Managing referrals to specialist teams to support customer requirements.
What will you bring?
To grow and be successful in this role, you will ideally bring the following:
**Customer Solutioning**: Supporting customers by understanding their needs and informing them about relevant products or services, and/or providing considered options, that meet those needs.
**Fulfilment**: The end-to-end execution of a process, or part thereof, to achieve a customer or end user outcome.
Knowledge of small business operations, transaction banking and working capital solutions.
Proficient in credit assessment and management.
**Business Development**: The activity of partnering with individuals and/or organisations to pursue strategic initiatives, relationships and/or opportunities to drive commercial value.
**Relationship Management**: Building, maintaining and influencing relationships to achieve mutually beneficial outcomes.
**Financial acumen**: Knowledge of financial terminology, financial statements (such as Profit and Loss, balance sheets and cashflow statements) and the principles behind financing in order to be able to evaluate the impact of a business decision.
Knowledge of lending and cashflow needs and solutions
You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.
So why join us?
From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive.
But it's not just our customers who'll feel your impact. You'll feel it too. Because at ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career.
We're a diverse bunch at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.
Job Posting End Date
04/12/2024, 11.59pm, (Melbourne Australia)