Event Operations Lead

2 days ago

Melbourne, Australia Tennis Australia Full time

At Tennis Australia, we’re creating a more playful world through tennis - for everyone. From grassroots to Grand Slams, tennis brings people together, inspires communities, and builds champions on and off the court.

We’re a team of imaginative and passionate people who believe in the power of sport to make a difference.

Want your chance to make a mark on a world-class, record-breaking event? We are hiring for a Event Operations Lead to join our team to deliver the Australian Open 2026. This is a full-time fixed-term contract from September 2025 to February 2026.

As these are seasonal roles, we require full availability and flexibility across the summer months, December - February. If you're ready to help us serve up real impact, we’d love to hear from you.

About the role

The Event Operations Lead, Patron Operations plays a key role in delivering a world-class experience at the Australian Open, managing the Customer Experience (CX) team, one of the largest event workforces at the AO.

In this role you will:

- Lead the planning and delivery of Patron Operations, aligning services with accessibility and crowd management plans
- Manage the Customer Experience (CX) team, including recruitment, onboarding, training and event-time leadership
- Coordinate operational comms, staffing, and act as an escalation point during the tournament
- Design and deliver CX team training and leadership development programs
- Track performance, monitor KPIs and budgets, and contribute to post-event reporting

About you

To be successful in this role you will:

- Experience managing large customer-facing teams in fast-paced environments
- Strong project skills, including budgeting, reporting and use of MS Office tools
- Confident written and verbal communication, with the ability to motivate teams
- A calm, solution-focused approach under pressure
- A collaborative and professional style, with initiative and pride in delivery
- Preparedness to be flexible in regard to working hours and arrangements relating to work associated with Tennis Australia

What’s to love?
- Career development with a range of formal education and on the job training opportunities
- Tickets to the Australian Open
- Monthly health & wellbeing activities with access to CorePlus Pilates
- Onsite gym, tennis facilities & free onsite car parking
- A range of discounts from our sponsorship partners

To Apply

- Tennis Australia is committed to providing a safe environment for all tennis participants, including children and young people. It is essential everyone involved with delivering tennis in Australia understands their responsibility in relation to child-safety._

We believe playing makes life better and we are always on the lookout to talented people to join our team and help us create a playful world through tennis.

Even if we are not currently advertising the position that you are looking for today, we may be tomorrow. There are a number of ways that you can keep up-to-date with new opportunities as they happen.

We encourage you to create a profile and register for our job alerts, as well as follow Tennis Australia on

LinkedIn

to stay up to date on the latest news and opportunities.

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