Community Engagement Coordinator

Blue Mountains City Council has an opportunity for a highly experienced

communication practitioner to be a part of its corporate communications and marketing
team.
- The role will help plan and deliver community engagement strategies to support a

number of Council’s key projects for the WestInvest grant program.
- The role involves working with many project teams across Council, as well as external

stakeholders. To succeed in this role you must have excellent project management
skills, stakeholder management skills and customer service. You must also be able to
provide strategic advice in regards to formulating community engagement.
- The position sits within the Council’s Communication & Marketing team to co-ordinate

community engagement activities, with a particular focus on projects.

**RELATIONSHIPS
**Reports to: (Position Title) **Program Leader for Communication & Marketing

**Report to: (Position Number)**

**Staff Responsibility**:NIL

**Key Internal Relationships**:Communications & Marketing team, Managers,
Project Managers, Team Leaders and Officers
across the organisation

**Key External Relationships**:Community (individuals and groups)

**KEY RESPONSIBILITIES**

The Communications & Community Engagement Coordinator is responsible for:

- Working with project managers across the organisation to effectively plan high quality

community engagement strategies.
- Ensuring compliance with corporate communication policies and procedures, and best

practice community engagement, to ensure consistent delivery of community
engagement for Council projects.
- Planning, scheduling and promoting community engagement activities (online, print

and in person) across the various projects.
- Working with project managers to ensure relevant communities/stakeholders are

engaged in a meaningful way, at the appropriate time throughout the lifecycle of a
project, and informed of the decision-making process and outcome.
- Providing coordination, logístical, tracking and reporting services for community

engagement projects to enable efficient and effective consultation and communication
with the community and / or internal stakeholders.
- Helping to build strong and inclusive community relationships on the identified projects.
- Liaising with relevant Council staff, Federal and State Government agencies, and

community groups as required.

**Guiding Principles
- We act as one organisation responding to the changing needs of our LGA and

community
- We are strategy led, driven by our Community Strategic Plan with clear priorities and

focus
- We are service focused. We continuously improve service provision and provide

excellent customer service
- We collaborate and work together to achieve our outcomes
- We ensure safety and well-being is at the centre of our organisation, operations and

culture
- We are a financially sustainable organisation, living within our means, ensuring best

value resource allocation
These Guidelines complement the Council’s adopted Values of: Work Together; Work
Safe Home safe; Service Excellence; Value for Money; Trust and Respect; and,
Supporting Community

**Workplace Health & Safety**

Ensure compliance with WHS obligations and responsibilities as outlined in Councils
policies and procedures and under the relevant WHS legislation. These include but are
not limited to: identifying potentially unsafe situations or work practices and notifying your
Supervisor or Manager (or the Health, Safety Manager/Area Safety Representative);
never performing a task that you believe is dangerous or for which you do not have the
experience, or have not received appropriate instructions and training or where the correct
equipment to carry out the task safely is not available; always work in a safe manner and
in accordance with safety instructions, where applicable; use the work equipment supplied
for the job, in accordance with the manufacturer's instructions), and any personal
protective equipment, which the Council deems necessary and has provided; be safety
aware and report any actions to your line manager which will assist the Council to meet
its legal workplace health and safety obligations.

You have the right to cease or direct cessation of unsafe work. In addition you are required
at all times to comply with Councils Asbestos Management Plan and Policy.

**COMMUNICATION**

The person requires strong stakeholder management and communication skills as well as
the ability to plan, prioritise and build relationships with staff in other areas of the Council.
They also need to be able to provide expert advice in regards to communication and
community engagement planning within the Council and to external bodies and
stakeholders.

Highly developed interpersonal, negotiation and conflict resolution skills are therefore
required, so as to respond to customer service requests, telephone enquiries and
feedback during community engagement activities. Highly developed communications
skills are requ