Operations Coordinator

ACS Property Services is a proud, innovative and customer centric business which is lifting the facilities management industry service and standards to a new level. ACS Property Services are responsible for a broad range of cleaning and maintenance services for over 500 sites within Australia. We’re committed to continually improving our services through a focus on staff training, innovation, understanding and delighting our customers. Our growing client base from diverse sectors such as Commercial, Education, State and Local Government is a testament to our philosophy of quality service.

**About the Role**:
Reporting to the General Manager - Operations, the Operations Coordinator handles day-to-day activities that enable business processes and functions to run smoothly. The role requires exceptional organisational, time management and project tracking abilities, as well as strong communication skills.

This full-time role will be based in our head office in Mulgrave.

**Job Duties/Responsibilities may include, but are not limited to**:

- Proactive management of any cases raised through the Client Portal.
- Supporting our operations team together with the General Manager - Operations and working with them to achieve a consistent and quality services outcomes across our client base.
- Providing monthly reports related to all cases raised through the Client Portal ensuring each case is responded to in a timely fashion and with a clearly documented resolution at the earliest opportunity to do so.
- Intervene when required and work with the General Manager - Operations, State Manager or Client Services Manager to make whatever changes may be required to achieve expected service outcomes when and where required.
- Manage and direct all operations calls received to the Melbourne office.
- Be the primary internal liaison point to assist to coordinate resolution of any raised Staff Technical support requests related to internal systems or the Client Portal and proactively assist to resolve ASAP.
- Maintain a sense of urgency to all requests and respond quickly to resolve and close each case.
- Manage ACS’s Test & Tag compliance requirements through the compliance system.
- Ensure all required OH&S and compliance documentation is up to date in the compliance system.
- Manage all ACS’s sub-contractor’s insurance compliance and follow-up with sub-contractors to submit updated documents.
- Manage client compliance portals and ensure all required documents are updated as required.
- Attend all OH&S compliance meetings and internal / external audits.

**About you**:

- Previous experience in a similar role.
- Ability to perform under pressure and to tight deadlines.
- Able to multi-task and perform duties in a fast paced and varied role.
- Maintain a positive, efficient and safe working culture.
- A strong team player - Solutions focused.

**Benefits**:

- A safe, professional, and inclusive work environment.
- Work/life balance; Flexible hours.
- Career development, training and growth opportunities.

Our culture is one of inclusive and diversity, we recognise the traditional owners of the land on which we deliver our service and welcome applicants from all diverse backgrounds.

Aboriginal and Torres Strait Islander people are encouraged to apply.

**Job Types**: Full-time, Permanent

**Salary**: $70,000.00 - $80,000.00 per year

**Benefits**:

- Employee mentoring program
- Professional development assistance
- Referral program
- Work from home

Schedule:

- Day shift

**Experience**:

- Operations Coordinator: 2 years (preferred)

Licence/Certification:

- Police Check (preferred)

Work Authorisation:

- Australia (preferred)

Work Location: One location