Aftersales Operations Specialist

2 weeks ago

Mulgrave, Australia BYD Australia Full time

**About BYD**

BYD is a high-tech company devoted to technological innovations for a better life. BYD is dedicated to providing zero-emission energy solutions.

As a leading battery-electric zero-emission vehicle (ZEV) manufacturer, BYD has created a broad range of battery-electric, hybrid-electric, and internal combustion (IC) passenger vehicles. Developing electric vehicles that are intelligent and connected, BYD is inaugurating a new age of automotive innovation featuring a sleek design and an innovative user experience.

**About the Role**

We are seeking a highly motivated **Aftersales Operations Specialist** to join our fast-growing team at **BYD’s Melbourne office in Mulgrave**. This role is integral to the success of our Aftersales Department, supporting the delivery of seamless post-sales service and driving operational excellence across our network. **Your day-to-day responsibilities will include, but are not limited to, the following**:

- Monitor and analyze key performance indicators (KPIs) related to post-sales operations, producing insightful reports and recommendations.
- Drive the standardization and continuous improvement of operational systems and processes.
- Coordinate cross-functionally with customer service, training, warehousing, and other departments to ensure issue resolution and process completion.
- Assist with complaint handling, user authority management, case acceptance, special event planning, and related operational support tasks.
- Optimize store-level operations to enhance service efficiency and the overall customer experience.
- Review and draft internal policies, ensuring alignment with industry standards and regulatory requirements in the automotive sector.
- Contribute to aftersales-focused projects, ensuring on-time and high-quality delivery.

**Requirement**
- Bachelor’s degree or higher, preferably in automotive service, business operations, or a related field.
- Minimum 2 years of experience in aftersales operations, project coordination, or automotive service processes.
- Strong proficiency in Microsoft Excel and PowerPoint; ability to analyze data and streamline workflows.
- Excellent communication, problem-solving, and cross-functional coordination skills.
- Proactive, detail-oriented, and capable of managing multiple priorities in a dynamic environment.
- Knowledge of automotive industry regulations and service operations is highly desirable.

If you believe you are a good fit for the role, please don't hesitate to click on APPLY and submit your updated resume.

BYD Australia is under rapid expansion with plenty more opportunities to arise. If you are ready to make the most of everything you’ve learned so far, be challenged, work together with industry leaders, and be a part of a supportive and vibrant team, then BYD is ready for you.

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