Head of Credit Operations and Operations

5 days ago

Mulgrave, Australia Daimler Truck AG Full time

Tasks

This is us:
At Daimler Truck Financial Services (DTFS), we are an integral part of Daimler Truck AG and we support the sale of trucks and buses worldwide as well as the implementation of new technologies for sustainable, autonomous and safer transport. We are one of the largest financial service providers for commercial vehicles in the world with around 1.900 employees in 19 countries and a contract portfolio of around 30 billion euros.

Daimler Truck Financial Services Australia (DTFSAu) is an integral part of our global network, with our headquarters located in Mulgrave. We provide exceptional service to customers across Australia and New Zealand. Our company thrives on values such as trust, authenticity, respect, and integrity, and our culture is shaped by the strong principles and dedication of our employees.

Your impact and responsibilities:

- Daimler Truck Financial Services Australia (DTFSAu) has a rare and exciting opportunity for a motivated, passionate and dedicated leader in the position of Head of Credit Operations and Operations. Based at our Head Office in Mulgrave, and in a critical position within our Executive Committee, you will be responsible for leading the Credit Operations function and take responsibility for credit decisions, credit policies, risk management instruments and collections. This role is responsible for driving the strategic direction and initiatives for the Operations Department which covers settlements, customer support, collections, and remarketing functions. Managing a diverse team of 22, this is a critical senior management role within DTFSAu and focuses on people engagement, customer experience, technology, and process enhancements to deliver strong business results.

Reporting to the Managing Director, your key responsibilities will include:
- Develop and implement comprehensive credit risk policies, covering the entire credit lifecycle—from credit decisioning and arrears management to asset remarketing and portfolio analysis.- Set and execute credit strategy and operational guidelines in line with local regulations and corporate standards.- Manage the credit decision process across Retail, Lease, and Wholesale portfolios, leading credit managers and analysts, and collaborating with Sales, Dealers, and Customers- Ensure achievement of credit origination KPIs, collection targets, and non-performing loan metrics.- Oversee customer service, settlements, collections, repossessions, and remarketing functions to maximize recovery and customer satisfaction.- Lead omni-channel customer and retailer finance support, including helpdesk and credit reference services.- Manage vehicle returns processes to optimize revenue and maintain strong stakeholder relationships.- Conduct portfolio analysis to monitor credit quality, develop risk management tools, and recommend strategic countermeasures.- Serve as a key member of the Executive Committee, contributing to the company’s strategic vision and purpose.- Lead, mentor, and develop the Credit and Operations team, aligning goals with global and regional priorities.- Plan and coordinate projects nationally and internationally, managing cross-functional teams and committees.

  • Head of Credit Operations and Operations

    2 days ago

    Mulgrave, Victoria, Australia Daimler Truck Financial Services Australia Full time $104,000 - $130,878 per year

    Head of Credit Operations and OperationsThis is us:At Daimler Truck Financial Services (DTFS), we are an integral part of Daimler Truck AG and we support the sale of trucks and buses worldwide as well as the implementation of new technologies for sustainable, autonomous and safer transport. We are one of the largest financial service providers for commercial...

  • Administration Officer

    2 days ago

    Mulgrave, Australia Daimler Truck Financial Services Australia Pty Ltd Full time

    Tasks WE MOVE THE WORLD THROUGH SUSTAINABLE AND INTELLIGENT FINANCIAL SERVICES SOLUTIONS At Daimler Truck Financial Services we are an integral part of Daimler Truck AG and we support the sale of trucks and buses worldwide as well as the implementation of new technologies for sustainable, green, autonomous and safer transport. We understand our customers...

  • Operations Coordinator

    5 days ago

    Mulgrave, Australia ACS Property Services Full time

    ACS Property Services is a proud, innovative and customer centric business which is lifting the facilities management industry service and standards to a new level. ACS Property Services are responsible for a broad range of cleaning and maintenance services for over 500 sites within Australia. We’re committed to continually improving our services through a...

  • Evening Telephone Debt Collector

    4 days ago

    Mulgrave, Australia COMMMERCIAL CREDIT SERVICES Full time

    **The Role** As a **Telephone Debt Collection Specialist**, you’ll play a vital role in resolving customer accounts while working within a **supportive, team-driven** environment. It requires **you to be available** to work **3:30pm - 8:30pm** - **Monday** to **Thursday** regardless of your personal schedules e.g., exams, school, extra-curricular...

  • Telephone Inbound

    2 weeks ago

    Mulgrave, Australia COMMERCIAL CREDIT SERVICES Full time

    **Call Centre role - Telephone Inbound & Outbound COLLECTIONS OFFICERS X 5** **STARTING Immediately - role that gives back!** Commercial Credit Services is a professional debt collection agency that provides debt recovery services across Australia and New Zealand, we have multiple opportunities available in our call centre in Mulgrave (South-eastern...

  • Telephone Debt Collector

    4 days ago

    Mulgrave, Australia COMMMERCIAL CREDIT SERVICES Full time

    **The Role** As a **Telephone Debt Collection Specialist**, you’ll play a vital role in resolving customer accounts while working within a **supportive, team-driven** environment. It requires **you to be available** to work at least **4 shifts** per week & **at least 24 hours** per week between **9:00am - 3:30pm** - **Monday** to **Thursday & Friday...

  • Controlling & Portfolio Risk Analyst

    5 days ago

    Mulgrave, Australia Daimler Truck AG Full time

    Tasks This is us: At Daimler Truck Financial Services, we are an integral part of Daimler Truck AG and we support the sale of trucks and buses worldwide as well as the implementation of new technologies for sustainable, autonomous and safer transport. We are one of the largest financial service providers for commercial vehicles in the world with around...

  • Ordering and Sales Operations Coordinator

    1 week ago

    Mulgrave, Australia Daimler Truck AG Full time

    Tasks FOR ALL WHO KEEP THE WORLD MOVING At Daimler Truck Australia Pacific, our company is well positioned as a global leader in the manufacturing of high-quality commercial vehicles with three high-profile brands: Mercedes-Benz Trucks, Fuso Truck and Bus and Freightliner. Leaders in our industry, we have a clear vision to be the undisputed leader of the...

  • Vehicle Operations Specialist

    5 days ago

    Mulgrave, Victoria, Australia Mazda Australia Pty Ltd Full time $80,000 - $120,000 per year

    We are seeking to recruit a dynamic individual to join our National Vehicle Operations Department as a Vehicle Operations Specialist at our National Head Office in Mulgrave, reporting to one of our Vehicle Operations Managers.About the role:As a Vehicle Operations Specialist, you will be a key member of the National Vehicle Operations team, managing both...

  • Cleaning Operations Supervisor

    1 week ago

    Mulgrave, Australia City FM Australia Full time

    City FM is a rapidly expanding Global Facilities Management company, within Australia, (City) is one of the largest privately owned facilities management companies. We have been providing leading facilities management, engineering and cleaning solutions to some of Australia’s largest retailers since 2009. We partner with companies to provide safe,...