Customer Service Representative

4 days ago

Truganina, Australia Quatius Logistics Full time

**Customer Service Representative Job Description (Warehouse admin allrounder)**
- Customer service representative skills and qualification_
- excellent communication skills
- outstanding customer service skills
- strong interpersonal skills and an ability to maintain relationships with customers
- ability to remain calm when interacting with customers who are stressed or upset
- strong problem-solving skills
- good computer literacy and data entry skills
- thorough knowledge of the company and its products or services
- Customer service representative duties and responsibilities_
- interacting with customers in online chat portals
- responding to questions about their orders, products, deliveries or services
- resolving customer complaints and escalating them to management level where necessary
- Frequent internal communications with operation team and management team
- processing orders, packing slips, freight bookings etc.
- updating and maintaining records of customer interactions
- achieving key performance indicator targets, such as average handling time and time in queue, and to make sure the operation team works align with SOP and to meet customer’s KPI
- working in the warehouse environment

If you are interest in the position, please send your resume (English Version) to:
and we will contact you for interview, thank you.

**Truganina客户服务代表职位描述（仓库行政全能员）**
- 客户服务代表的技能和资格要求_
- 出色的沟通能力
- 优秀的客户服务技能
- 较强的人际交往能力，能够与客户保持良好关系
- 能够在与压力或情绪不佳的客户互动时保持冷静
- 强大的问题解决能力
- 良好的计算机操作能力和数据录入技能
- 对公司及其产品或服务有透彻的了解
- 客户服务代表的职责和责任_
- 处理来自客户的来电和邮件，并进行外拨电话与客户联系
- 在在线聊天平台与客户互动
- 回答客户关于订单、产品、交货或服务的问题
- 解决客户投诉，并在必要时将问题上报管理层
- 与运营团队和管理团队进行频繁的内部沟通
- 处理订单、包装单、货运预订等
- 更新并维护客户互动记录
- 达成关键绩效指标目标，如平均处理时间和排队时间，确保运营团队按照标准操作流程（SOP）工作，以满足客户的绩效指标（KPI）
- 在仓库环境中工作

如果您对该职位有兴趣，请投递英文简历至下方邮箱地址：

我们会通知您参加面试的时间地点，谢谢

**Job Types**: Full-time, Part-time, Casual

Pay: $54,356.84 - $74,138.98 per year

Work Authorisation:

- Australia (preferred)

Work Location: In person

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