Customer Service Representative

6 days ago

Truganina, Australia DLF Seeds & Science Full time

DLF Seeds is a market leading proprietary seed company operating across each state of Australia. We focus on all aspects of the seed market, from R&D to product supply and technical support for customers. Our values are built on a foundation of acting with respect, trust, and integrity. It’s important to us that we are **empowering** our people, creating** innovation and entrepreneurship**, realising **global synergies**, and operating in an **environmentally sustainable** way.

We have an exciting opportunity for an experienced **Customer Service Representative** to join our team in Truganina, Western Suburbs, Melbourne.

**About the role**:
We are currently seeking an energetic, innovative and passionate Customer Service professional to join our team in Truganina. You will be responsible for providing a high level of quality service to both internal and external customers. This role would suit a friendly individual who likes to dot their i’s and cross their t’s.

Your duties will include:

- Relaying seasonal information to customers regarding availability and supply
- Updating customers on order and distribution constraints
- Processing orders in a timely and efficient manner
- Liaising with freight companies
- Managing consignment stock and working closely with the accounts team
- Building strong relationships with customers
- Updating data in our CRM system.

**About you**

We are looking for someone with:

- Previous customer service and administration experience in a wholesale environment with demonstrated ability to resolve issues quickly and effectively
- Developed customer service skills with a professional and approachable phone manner
- Proven written and verbal communication skills with a high level of accuracy and attention to detail
- Competent in using the MS office suite (particularly excel) as well as a variety of databases
- Experience in Navision platforms (or similar large ERP systems) would be looked upon favourably but not essential
- Strong numerical and analytical skills with the ability to learn complex information quickly
- Experience in dealing with freight companies would be beneficial.

**What we can offer you**:

- A friendly and enjoyable working environment
- On-site parking
- Employee benefits; Life Insurance and an Employee Assistance Programme
- Supportive Management Personal Development opportunities.

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