Customer Service Representative

2 weeks ago

Truganina, Victoria, Australia Highgate Group Australia Full time $104,000 - $130,878 per year
About Highgate Group

Highgate Group is a trusted Australian supplier of food processing and packaging solutions, supplying a wide range of consumables and equipment to food processors across the country.
We are committed to delivering exceptional service, reliable products, and building long-term partnerships with our customers.

About the Role

We are seeking a Customer Service Representative to join our friendly and collaborative team in Truganina.
You'll be the first point of contact for customers — managing enquiries, processing orders, and providing exceptional service at every step.

This is a full-time, on-site role working Monday to Friday, ideal for someone who enjoys a fast-paced environment and working as part of a supportive team.

Key Responsibilities
  • Respond to incoming phone, email, and online enquiries in a professional, friendly manner.
  • Accurately and efficiently process customer orders.
  • Assist customers with product information, order updates, and general enquiries.
  • Work closely with internal teams to ensure smooth order fulfilment and prompt resolution of issues.
  • Identify opportunities to up-sell and cross-sell relevant products to customers.

Requirements

What We're Looking For
  • Proven experience in customer service, preferably in a wholesale, manufacturing, or B2B setting.
  • Excellent communication skills, both written and verbal.
  • Strong attention to detail and ability to work accurately under pressure.
  • Ability to multi-task, prioritise, and manage time effectively.
  • A positive, proactive, and solutions-focused mindset.
  • Comfortable using Microsoft Office and customer/order management systems.

Benefits

Benefits of Working at Highgate
  • Rewarding salary with a performance-based bonus program.
  • Positive, inclusive, and supportive team environment.
  • Opportunities for training and professional development.
  • Recently built modern workspace with breakout areas.
  • Free lunch provided every Friday.
  • Recognition and rewards for great work.
Why You'll Love Working Here

Highgate is more than just a workplace — we're a team that values collaboration, positivity, and delivering great results together. We take pride in creating an environment where people enjoy coming to work, feel supported, and are recognised for their contributions.

If you would like to join a winning team, and you can see yourself excelling as a result of working within the dynamics of our culture, we're very keen to start our interview process so you can convince us

Thank you for reading our ad, we look forward to receiving your application.

  • Customer Service Representative

    4 days ago

    Truganina, Victoria, Australia On Group Australia Full time $50,000 - $80,000 per year

    Customer Service Representative – Full Time, Onsite in Truganina VIC Looking for a fast-paced, rewarding role where your customer service skills shine? This is an exciting opportunity to work with a respected Australian-owned business, just a short drive from Melbourne CBD.About the Role Our client is seeking a proactive and enthusiastic Customer...

  • Customer Service Representative – Warehouse

    2 weeks ago

    Truganina, Victoria, Australia Soniq Logistics Full time $25,560 - $37,400 per year

    Job Title: Customer Service Representative – Warehouse & LogisticsAbout SONIQ Logistics:SONIQ Logistics is nationally placed 3PL/ Warehousing Solutions company focusing on the delivery of boutique, customer driven warehousing and freight solutions. SONIQ Logistics is Australian owned with 25 years of experience in the Transport and Storage sector,...

  • Sales Representative

    4 days ago

    Truganina, Victoria, Australia Bidfood Australia Ltd Full time $60,000 - $80,000 per year

    Do you know what chefs and cooks need – because you've been there? Or maybe you've worked in sales and know how to build strong relationships that help businesses grow? Bidfood Truganina is looking for a Sales Representative who understands the pace of the industry and the value of great service to join us at our branch. This isn't a desk job. It's...

  • Service Specialist

    7 hours ago

    Truganina, Victoria, Australia Adaptalift Group Full time $90,000 - $120,000 per year

    About UsAs one of Australia's largest and fastest-growing materials handling hire and sales companies, Adaptalift Group has over 40 years of heritage as a proudly family-owned and operated business. Employing more than 600 people across Australia, our team members enjoy making a real difference for our customers as part of a dynamic, values-led organisation...

  • Service Specialist

    2 days ago

    Truganina, Victoria, Australia Adaptalift group Full time $60,000 - $80,000 per year

    Provided with a fully maintained service vehicleOvertime rates with annual EBA increasesRetail, fuel & grocery discounts + employee milestone celebrationsAbout Us:As one of Australia's largest and fastest-growing materials handling hire and sales companies, Adaptalift Group has over 40 years of heritage as a proudly family-owned and operated business....

  • Fleet Service Manager

    2 weeks ago

    Truganina, Victoria, Australia Bridgestone Corporation Full time $80,000 - $120,000 per year

    Our People CommitmentAt Bridgestone, we know what matters to our people. That's why our focus is on creating the conditions for our teammates to feel safe and happy at work.We're passionate about growth and development, supporting our people to achieve their career goals with a focus on promoting from within.We offer flexibility that enhances wellbeing and...

  • Fleet Service Manager

    2 weeks ago

    Truganina, Victoria, Australia Bridgestone Australia Ltd. Full time $104,000 - $160,000 per year

    Our People CommitmentAt Bridgestone, we know what matters to our people. That's why our focus is on creating the conditions for our teammates to feel safe and happy at work.We're passionate about growth and development, supporting our people to achieve their career goals with a focus on promoting from within.We offer flexibility that enhances wellbeing and...

  • Field Service Technician

    2 days ago

    Truganina, Victoria, Australia Adaptalift Group Full time $90,000 - $120,000 per year

    Trades & TechnicalField Service - TechnicianTruganina VICPermanent Full Time16/9/2025Balance your life interests with Mon-Fri | 7:00am-3:00pm | Overtime also offered$50 p/h + overtime | High class tooling | Fully maintained vehicle provided$5,000 Sign-On BonusAbout UsAustralasian Port Services (APS) is part of the Adaptalift Group, one of Australia's largest...

  • Crane Service Technician

    4 days ago

    Truganina, Victoria, Australia West Crane Services Full time $90,000 - $120,000 per year

    Electrician – Crane Service TechnicianPermanent Role | Great Overtime Opportunities | Western Suburbs VICAre you an A-Grade Sparkie who's looking to break free from the same four walls every day?Join a growing, Australian Owned & Operated company where every day brings something new — from large industrial cranes to high-stakes breakdowns, and everything...

  • A Grade Electrician

    2 weeks ago

    Truganina, Victoria, Australia Gen Z Electrical Pty. Ltd. Full time $100,000 - $120,000 per year

    About UsGen Z Trade Group is a fast-growing, Melbourne-based trade services company. We work with leading real estate agencies, property managers, and commercial clients across Victoria, delivering exceptional service in electrical, plumbing, and compliance. With a strong reputation for reliability, quality, and customer care, we're looking for motivated...