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Customer Service Representative – Warehouse

2 weeks ago

Truganina, Victoria, Australia Soniq Logistics Full time $25,560 - $37,400 per year

Job Title: Customer Service Representative – Warehouse & Logistics

About SONIQ Logistics:

SONIQ Logistics is nationally placed 3PL/ Warehousing Solutions company focusing on the delivery of boutique, customer driven warehousing and freight solutions. SONIQ Logistics is Australian owned with 25 years of experience in the Transport and Storage sector, delivering tailored storage, handling, and distribution solutions for clients across the audio-visual, backhaul communications, electrical infrastructure, and renewable energy sectors.

About the Role:

We are seeking an energetic and passionate individual to join our growing warehouse logistics team. This role is perfect for someone who thrives in a fast-paced environment, enjoys problem-solving, and knows how to build strong, lasting relationships with customers.

Key Responsibilities:

 Serve as the first point of contact for customer inquiries, requests, and issues.

 Provide timely updates on orders, deliveries, and warehouse operations.

 Coordinate with internal warehouse, transport, and operations teams to ensure smooth service delivery.

 Handle customer complaints and resolve issues with professionalism and care.

 Build and maintain strong customer relationships through proactive communication and follow-ups.

 Prepare and maintain accurate records of customer interactions, transactions, and service reports.

 Support continuous improvement initiatives in warehouse and logistics processes.

What We're Looking For:

 Energetic, enthusiastic, and passionate about delivering excellent service.

 Strong communication and interpersonal skills.

 Must speak fluent English (both verbal and written)

 Ability to build trust and long-term relationships with customers.

 Problem-solving mindset with attention to detail.

 Team player who can work collaboratively with internal departments.

 Basic knowledge of warehouse and logistics operations is an advantage (training provided).

 Proficiency in Microsoft Office and general computer systems.

Why Join Us?

 Be part of a dynamic, growing logistics company.

 Opportunity to develop customer service and logistics expertise.

 Supportive team environment with room for career progression.

 A workplace where energy, passion, and customer focus are valued and rewarded.

If you are interest in the position, please send your resume to:

and we will contact you for interview, thank you.

Job Type: Full-time

Pay: $25.56 – $33.74 per hour

Work Location: In person