Client Success Manager

4 days ago

Alexandria, Australia Hello Step Change Full time

**Purpose of the Role**:
The Client Success / Account Manager is responsible for the service and nurturing of high value retained clients. This role is central to ensuring that project deliverables meet client expectations, are completed on schedule, and adhere to budget constraints. The Client Success / Account Manager helps develop and directs initiatives, plans for marketing strategies, advertising campaigns, public relations, and business development for clients.

**Key Responsibilities:
- Responsible for the service and nurturing of high value retained and project clients.
- Coordinate with the Client Success Lead in managing weekly client meetings and briefings.
- Develop and direct initiatives and plans for marketing strategies, advertising campaigns, public relations, and business development.
- Collaborate with other managers to ensure a cohesive and integrated approach to client success strategies.
- Plan, oversee, and deliver outcomes, managing multiple project elements simultaneously to meet project deadlines and ensuring client satisfaction.
- Assess the outputs from the creative team to ensure they align with the client’s strategic objectives.
- Lead the development of account strategies, overseeing projects from conception through to final execution.
- Establish and communicate clear goals to the team, ensuring alignment with broader business objectives and client outcomes.
- Monitor project timelines and budget adherence, implanting adjustments as necessary.
- Carry-out reconciliation of budgeted and actual costs, conducting reviews of project and retainer profitability.
- Facilitate collaboration across departments to ensure resource availability for project and retainer needs.
- Provide leadership and direction for the team, offering support and mentorship.
- Act as a primary liaison between clients and internal teams, ensuring seamless communication and resolution of issues.
- Involvement in lead generation and business development sales pitched to potential customers, highlighting the different IP, services and support we can provide.

**Skills and Qualifications**:

- Relevant tertiary qualifications preferred.
- A minimum of 3 years’ experience in sales, marketing, and client management, preferably within a marketing or creative agency.
- Advanced problem-solving skills with an ability to mediate and resolve conflicts effectively.
- Proven track record of managing multiply projects simultaneously while maintaining high standards of excellence.
- Demonstrated ability to think creatively and provide innovative solutions to complex challenges.
- Excellent time management, organisational, and leadership capabilities.
- Ability to anticipate customers’ needs and match them with the appropriate service.
- A creative mindset and ability to think outside the box and thrive under pressure.

**Expectations**:

- Uphold the company’s core values and contribute to a positive and productive work environment.
- Demonstrate initiative and drive in leading projects and building client rapport.
- Continuously seek to improve processes and outcomes, driving efficiency and effectiveness in all client engagements.

**Company Culture**:

- Radically honest
- Being my word
- We before me
- Being unstoppable
- Bringing a WOW

  • Client Success Specialist

    4 days ago

    Alexandria, New South Wales, Australia A2B Australia Limited Full time $60,000 - $80,000 per year

    OurCabcharge Corporate Solutionsbusiness unit is made up of passionate, entrepreneurial, and client-focused professionals who provide impactful business solutions to over 80% of the ASX 200 list, along with tens of thousands of small and medium-sized businesses across Australia. TheCabcharge Corporateteam is a key growth driver forA2B Australia, and we are...

  • Marketing Account Executive/Client Success Executive

    2 weeks ago

    Alexandria, New South Wales, Australia Who How Global Pty Ltd TA Step Change Full time $85,000 - $105,000 per year

    Job DescriptionStep Change is a strategy, creative and marketing execution agency, with over 15 years of experience, in every possible sector and category with more than 1,000 successful jobs under our belt We're Australia's most recommended specialist strategy consultancy and have over one hundred 5-star google business reviews.Salary AUD $85,000 - $105,000...

  • Customer Success Manager

    6 days ago

    Alexandria, Australia A2B Australia Full time

    **The Role**: Our Cabcharge Corporate Solutions business unit is a team of passionate, entrepreneurial and client-focused members with expertise in providing impactful business solutions to over 80% of the ASX 200 list, and tens of thousands of small and medium sized businesses in Australia. The Cabcharge Corporate team is a critical growth engine for A2B...

  • Head of Customer Success

    4 days ago

    Alexandria, Australia SKUTOPIA Full time

    **About us**: SKUTOPIA is a fast-growing Australian Technology Driven third party logistics Company (3PL). We're building innovative ecosystems that power the booming e-commerce industry. Our team is driven to create innovative products, a sustainable planet and society, and on a mission to democratise and decarbonise logistics. At SKUTOPIA, we offer unique...

  • Client Service Consultant

    7 days ago

    Alexandria, New South Wales, Australia A2B Australia Full time $60,000 - $100,000 per year

    Cabcharge | A2B AustraliaCabcharge, a division of A2B Australia, has been at the forefront of payment technology innovation for over 40 years. Our cutting-edge solutions make travel easier by providing passengers and drivers with fast, secure, and cashless payment options. For our corporate clients, we offer enhanced control, actionable insights, and a...

  • Project Coordinator

    1 week ago

    Alexandria, Australia Syndeticom Full time

    **Alexandria, Sydney, Full-time** **Are you a Project Coordinator looking for a new job opportunity?** - Competitive salary - Managing Corporate, Education and Government client projects - Career progression opportunities **ABOUT THE OPPORTUNITY** - As a Project Coordinator working in Client Services team, you will be responsible for site booking and...

  • Sales Coordinator – Client Relationships

    1 week ago

    Alexandria, Australia Superior Hair Extensions PTY LTD Full time $60,000 - $80,000 per year

    Sydney, NSW | Full-Time | Growth RoleAbout UsSuperior Hair Extensions has been a trusted name for over 20 years, but the real story is our explosive growth in the last three. We've doubled in size in the past 12 months alone, and with a young, ambitious team, the momentum isn't slowing down. We're now looking for a driven Sales Coordinator to work directly...

  • Sales Coordinator

    24 hours ago

    Alexandria, Australia Superior Hair Extensions PTY LTD Full time

    **Sydney, NSW | Full-Time | Growth Role** **About Us** Superior Hair Extensions has been a trusted name for over 20 years, but the real story is our explosive growth in the last three. We’ve doubled in size in the past 12 months alone, and with a young, ambitious team, the momentum isn’t slowing down. We’re now looking for a driven Sales Coordinator...

  • Sales Internal and Client Relations

    3 days ago

    Alexandria, Australia Konig Surface Repairs Full time

    Konig Surface Repairs requires Internal Sales and Client Relations with sale skills and process knowledge to join our business in Sydney. We are located in Alexandria NSW at our warehouse / training complex. We provide training and specialised repair and restoration technicians for all types of repairs onsite in homes, apartments, and commercial buildings...

  • Sales & Client Relationship Specialist who thrives on connection and ownership

    15 hours ago

    Alexandria, New South Wales, Australia Lillian Khallouf Full time $60,000 - $80,000 per year

    BenefitsGenerous staff discounts and commission opportunitiesVibrant, happy workplace where you're empowered to own your roleWork closely with a passionate and collaborative teamAbout UsWe're a fast-growing, premium fashion brand, led by designer Lillian Khallouf, specialising in bespoke bridal and high-end event wear. Known for our commitment to quality...