Sales & Client Relationship Specialist who thrives on connection and ownership

2 days ago

Alexandria, New South Wales, Australia Lillian Khallouf Full time $60,000 - $80,000 per year

Benefits

  • Generous staff discounts and commission opportunities
  • Vibrant, happy workplace where you're empowered to own your role
  • Work closely with a passionate and collaborative team

About Us

We're a fast-growing, premium fashion brand, led by designer Lillian Khallouf, specialising in bespoke bridal and high-end event wear. Known for our commitment to quality craftsmanship and personalised service, we create timeless, custom pieces that celebrate individuality and elevate life's special moments. We're passionate about excellence and are seeking team members who share design-led business known for delivering exceptional service and creating unforgettable experiences for our clients. With a reputation built on quality, care, and creativity, we pride ourselves on a warm, supportive work culture where every team member plays a vital role in our ongoing success.

The Behaviours We Value

To thrive in this role, you must be proactive, relationship-driven, and highly organised. If you naturally take initiative, communicate with clarity and warmth, and genuinely enjoy building meaningful client relationships, then this is the role for you. We value team members who are solution-focused, detail-oriented, and passionate about going the extra mile.

About the Role

You'll be the first point of contact for new and existing clients, managing enquiries, supporting sales, and ensuring an exceptional end-to-end experience. You'll oversee the client journey—from first contact to after-sales support—while collaborating closely with the design and production teams to deliver on expectations.

Skills & Experience

We're looking for someone with:

  • Proven sales experience—ideally in luxury, fashion, events, or bespoke services
  • Strong skills in CRM and lead tracking systems
  • Excellent written and verbal communication
  • High attention to detail and the ability to juggle multiple client relationships
  • Familiarity with invoicing and reporting tools
  • A client-first mindset, with a flair for professional and personable service

How to Apply

Please do not send a cover letter. Instead, include a short video (no more than 30 seconds) in your application telling us why you're the ideal fit for this role—highlighting your passion for client relationships and any relevant experience that sets you apart.

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