Field Services Coordinator

2 weeks ago

Melbourne City Centre, Australia Probe CX Full time

At Probe CX, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America, we’re no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than the day before, and our exponential growth is living proof that we have stayed true to this ethos. At Probe, expect to think differently, challenge the norm and find your purpose.

In this role, you'll be managing your own portfolio of clients, liaising on a daily basis with our agents out in the field, data entry within our internal computer system, preparation of customer reporting and data management. Keeping clients updated on all actions thoughtout each case

Key Details:

- Commencing Mid July
- Location : Melbourne CBD/ Hybrid role
- Monday to Friday : 8:30am to 5pm | No weekends
- Training : First 3 months is in Melbourne Office
- Successful applicants will be required to complete a National Police Check

Key Tasks and Responsibilities:

- Immediately escalate any queries or complaints to your team leader
- Ensure targets are achieved for quality assurance and adhere to clients service level agreements and turnaround times
- Attend and actively participate in all team meetings, scheduled one on ones and coaching sessions
- Prepare client reporting and documentation.
- Proactively manage data to ensure clients and field agents details and charges are accurate.
- Processing invoices from field agents and charging clients

Skills and Experience Required:

- Previous customer service/administration experience (desirable)
- Excellent communication and listening skills, with the ability to communicate with and relate to a wide range of people
- Positive attitude and ability to work as part of a team to achieve mutual goals
- Confidence in dealing with objections and quickly building rapport with customers
- Knowledge of Microsoft Word and Excel is desirable
- Proficient written and oral communication skills

Our promise to you.

There is no rule that says that work can't be fun. We promise that every day will be different and that fun will be had. We promise you an opportunity to grab a job and stay for a career. We promise you rewards for a job well done and an inclusive culture. We're committed to continuously improving and maintaining our diverse and inclusive workforce. We believe in having a PURPOSE. Investing in our PEOPLE, and being PASSIONATE about what we do

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