Experiences Coordinator

2 weeks ago

Melbourne, Australia Luxury Escapes Full time

Luxury Escapes is one of the world's fastest growing travel businesses, reaching up to 7 million subscribers each month with exclusive limited time offers at 'insider' prices.

At Luxury Escapes we believe everyone should travel in style. That's why we offer the world's most amazing travel experiences at great prices.

We are a collective of forward-thinking people, driven to challenge the travel industry and ourselves to bring ever better travel experiences to our customer community.

Awarded one of the best places to work multiple times our employee experience is king here, with lunches provided 5 days a week, an onsite gym with state of the art change facilities, weekly events, monthly recognition programs, the opportunity to experience the travel we offer and significant professional development opportunities, we do what we can to make you look forward to waking up every day

We are now looking for a **Experiences Coordinator** who will be responsible for the end-to-end process of launching experiences, fostering partner relationships, and executing operational initiatives.

**You will be responsible for**:

- Daily scheduling & prioritisation of experiences for campaign production
- Working closely with the Experiences team to ensure weekly launch pipeline deliverables are me
- Working with the Experiences Operations team to drive excellence and provide timely responses to enquiries from partners and customer service, identifying issues and problem solving
- Ensure the processes for third-party experience partners are adhered to, such as ticketing, API connected tactical offers, or bookings facilitated via a third-party
- Collaborate with internal stakeholders (finance, customer service etc) to ensure campaign accuracy, timely payments, identify errors, inconsistencies, and areas for improvement
- Operational support for internal stakeholders including investigating failed bookings, internal system testing, seasonal rate updates, API connectivity, purchase reports, test purchases, bundled accommodation packages
- Undertake administrative tasks to ensure the ongoing functionality and coordination of the department’s activities

**What we are looking for**:

- An understanding of commercial partner success and the methods used to onboard partners to an ecommerce platform
- The ability to manage conflicting priorities
- A strong focus on customer experience and the ability to manage both internal and external stakeholders
- We are looking for someone with positive outlook that revels in rolling their sleeves up

**What's in it for you?**
- First class health and well-being program including daily breakfast, lunches 5 days a week, fruit and an exceptional EAP offered.
- Access to experience the travel we sell via famil trips.
- Fun & flexible working environment - Friday afternoon onsite gatherings (wine included), monthly celebrations and recognition programs.
- At Luxury Escapes we embrace diversity in our people and make hiring decisions based on experiences and skills. We do not discriminate based on gender identity, religion, race, national origin, sexual orientation, age, marital status, or disability status. You'll find a collaborative, inclusive, and respectful workplace here at Luxury Escapes, and we are proud to celebrate who you are. Please let us know if you require any reasonable adjustments during the interview process._

**We are a 2025 Circle Back Initiative Employer - we commit to respond to every applicant.

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