Customer Experience Coordinator

13 hours ago

Melbourne, Australia Kapitol Full time

Experienced Custome Experience Coordinator, ideally within construction or property
- Kapitol awarded #1 Best Place to Work in 2022
- Centrally based office, freshly fitted out by us here at Kapitol
- We are a highly Supportive company._

Kapitol Group is one of **Australia’s fastest-growing construction companies**, transforming the industry through **innovation**, **technology**, and a **commitment to excellence.** We’re driven by our core values Supportive, Authentic, Inspirational, Driven, and Customer-Centric - we’re setting new benchmarks for how construction is done.
- Our team is an Authentic group of professionals._

We’re looking for a_ _**Customer Experience Coordinator** to join our team on a **12-month contract**. In this role, you’ll help drive our customer-centric culture by collecting feedback, shaping insights, and supporting initiatives that improve the customer journey across Kapitol projects.
- You will embody an Inspirational approach to work._

**Why Kapitol Group**:

- Career Growth: Advance your skills with leadership and professional development programs.
- Innovative Work: Be part of industry-leading projects powered by cutting-edge technology.
- Well-Being Focus: Enjoy a safe, sustainable, and flexible working environment.
- Recognition & Impact: Contribute to award-winning projects that make a difference.
- Inclusive workplace: We are recognised by the Diversity Council of Australia as an Inclusive Employer 2024-25.

**What you’ll do**:

- Collect, analyse, and report on customer feedback to identify trends and opportunities for improvement.
- Support the design and implementation of customer experience programs, projects, and campaigns.
- Coordinate cross-functional teams to ensure alignment and delivery of customer experience initiatives.
- Assist in developing training materials and resources to promote best practice in customer service.
- Maintain and update customer experience documentation, guidelines, and process maps.

**Who you are**:

- Background in customer experience coordination within industries such as construction, property development, local council, or insurance.
- Experienced in guiding customers through processes that span an extended period of time, ensuring consistent communication and support.
- Able to understand and communicate using construction-related terminology** t**o effectively engage with clients and internal teams.
- Strong communicator with excellent interpersonal skills to engage diverse stakeholders.
- Analytical mindset with the ability to interpret customer data and feedback.
- Able to work independently and collaboratively in a team.
- Positive, proactive, and passionate about improving customer experiences.
- We are Driven to offer you a great career and benefits._
- Awarded #1 Best Place to Work 2022
- Agile, fast-tracked career development pathways
- Industry-specific, leading training and development
- 5-day week; site managers enjoy our “10 in 14” program
- Flexible working arrangement options and hours
- Paid Parental Leave, financial and practical support
- Expanding selection health/wellbeing initiatives
- And there is so much more for us to discuss with you

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