Customer Experience Coordinator

2 weeks ago

Melbourne, Australia Levande Full time

Full time | Hybrid working | Meaningful work supporting older Australians
At Levande, we’re redefining retirement living with a fresh, customer-first approach that helps residents live well every day. We believe every interaction is an opportunity to create an Everyday Exceptional experience, and we're looking for a passionate, detail-oriented Customer Experience Coordinator to help us bring this to life.
About the role
Reporting to the Customer Experience Manager, this role plays a vital part in delivering and improving our customer feedback and wellbeing programs. You’ll coordinate national surveys, track and report on resident experience insights, manage complaints processes, and support high-impact projects designed to elevate customer satisfaction across our communities.
Key responsibilities
- Coordinate Levande’s annual and “Always On” customer surveys, including communications, reporting, and stakeholder engagement
- Analyse and report on survey results and lead follow-up actions with Sales and Operations teams
- Manage the customer complaints escalation process, and act as SME/trainer for Salesforce CX and complaints
- Support underperforming communities by tracking customer feedback and coordinating improvement initiatives to enhance the resident experience.
- Contribute to the design, delivery, and governance of resident wellbeing and customer experience projects
- Lead the coordination of resident focus groups, state-based forums, and national partnership governance
- Manage relationships with external survey and research providers, including SLA delivery and continuous improvement

About you
You’re a proactive and organised professional with a passion for customer insights and driving positive change. You enjoy collaborating across teams, translating feedback into actionable improvements, and managing the details without losing sight of the big picture.
**You’ll bring**:

- Solid experience in customer experience, marketing, operations, or a related services role
- Strong project coordination and organisational skills, with the ability to juggle competing priorities
- Excellent communication and stakeholder engagement abilities, including comfort presenting insights and training others
- Advanced Microsoft Office skills and a good grasp of tech systems (e.g. Salesforce, survey tools)
- A high level of initiative, curiosity, and a continuous improvement mindset

**Desirable**:

- Experience in aged care, retirement living, or a human services environment
- Tertiary qualifications in business, marketing, or customer experience
- Familiarity with NPS and customer satisfaction programs

Why join Levande?
We’re a growing, purpose-driven business with a bold vision for retirement living. At Levande, you’ll be part of a passionate team committed to empowering older Australians and creating vibrant communities. We offer flexible work options, ongoing development, and the opportunity to make a real impact.

  • Guest Experience Coordinator

    2 weeks ago

    Melbourne, Victoria, Australia beBeeGuest Coordinator Full time $65,000 - $85,000

    Job OverviewWe are seeking an experienced professional to support our Guest Management and Ticketing team in the upcoming 2026 AACTA Awards. The successful candidate will assist in all areas related to ticketing, invitations, seating, and guest check-in for the ceremonies.ResponsibilitiesSupervise and contribute to research across the guest list as...

  • Experience Leader

    1 week ago

    Melbourne, Australia GrowPro Experience Full time

    **About us** We are GrowPro Experience, an international Startup that designs experiences and offers free advice to adventurous souls who want to live, study, and work abroad. **Your functions** - Welcoming students in local coworking (includes airport pick up service) - Negotiation with local partners (related to events and destination activities) -...

  • Experience Leader

    3 days ago

    Melbourne, Australia GrowPro Experience Full time

    **About us** We are GrowPro Experience, an international Startup that designs experiences and offers free advice to adventurous souls who want to live, study, and work abroad. **Your functions** - Welcoming students in local coworking (includes airport pick up service) - Negotiation with local partners (related to events and destination activities) -...

  • Experience Leader

    6 days ago

    Melbourne, Victoria, Australia Growpro Experience Full time

    **About us**We are GrowPro Experience, an international Startup that designs experiences and offers free advice to adventurous souls who want to live, study, and work abroad.**Your functions**- Welcoming students in local coworking (includes airport pick up service)- Negotiation with local partners (related to events and destination activities)- Identifying...

  • Experience Leader

    1 week ago

    Melbourne, Victoria, Australia Growpro Experience Full time

    **About us**We are GrowPro Experience, an international Startup that designs experiences and offers free advice to adventurous souls who want to live, study, and work abroad.**Your functions**- Welcoming students in local coworking (includes airport pick up service)- Negotiation with local partners (related to events and destination activities)- Identifying...

  • Customer Experience Champion

    2 weeks ago

    Melbourne, Victoria, Australia beBee Customer Full time $36,000

    Drive ConnectionsAt Optus, we're more than just a telco – we're a team of passionate and supportive people defining the future of service excellence, one extraordinary customer experience at a time.Our strong team embraces a 'yes' mindset, helping Australians enjoy closer friendships, stronger teams, deeper partnerships, and bigger breakthroughs.We foster...

  • Student Experience Enhancement Manager

    2 weeks ago

    Melbourne, Victoria, Australia beBeeEvent Coordinator Full time $93,496 - $100,918

    Enhance Student ExperienceThis role offers the chance to drive impactful student events, support key programs and contribute to operational excellence in student services.About the Role: As a successful candidate, you will coordinate student-facing events, projects and engagement activities across the student life cycle.You will also support key cohorts of...

  • Operations Coordinator

    1 week ago

    Melbourne, Victoria, Australia Experience Education Full time

    **About World Challenge**World Challenge has spent over 30 years empowering young people through experiential travel, offering them the chance to lead student expeditions across the globe. Through these journeys, students develop key life skills such as leadership, resilience, and self-belief. We collaborate with schools to create transformational travel...

  • Customer Experience Coordinator

    1 week ago

    Melbourne, Victoria, Australia beBeeCustomer Full time $60,000 - $90,000

    Customer Experience Coordinator Role">Are you an experienced and skilled customer service professional seeking a new challenge? We are currently looking for a highly motivated Customer Experience Coordinator to join our team.">The successful candidate will be responsible for:">Managing inbound and outbound calls, providing exceptional customer experiences...

  • Customer Experience Coordinator

    4 days ago

    Melbourne, Victoria, Australia St John Ambulance Australia (Victoria) Full time

    Experience call centre sales professional meeting team KPIs- Coordinate on site bookings for our Major Accounts & Sales teams- Join an organisation to make a difference to the community**Customer Experience Coordinator****Location**:Notting Hill**Remuneration**:$56,000 to** **$60,000 (plus 11% superannuation)**Employment...