Service Improvement Analyst

**Job no**: 0058724 & 0058726
**Location**:Parkville
**Role type**:Full time; 12 month fixed-term contract
**Department/School**:Operational Performance Group
**Salary**:UOM 7 - $98,402 - $106,519 p.a. plus 17% super
- Competitive salary package with a range of benefits including generous personal, parental and cultural leave
- Flexible and hybrid working environment
- Career development opportunities and 25% off graduate courses for staff and their immediate families

The University of Melbourne would like to acknowledge and pay respect to the Traditional Owners of the lands upon which our campuses are situated, the Wurundjeri and Boon Wurrung Peoples, the Yorta Yorta Nation, the Dja Dja Wurrung People. We acknowledge that the land on which we meet and learn was the place of age-old ceremonies, of celebration, initiation and renewal, and that the local Aboriginal Peoples have had and continue to have a unique role in the life of these lands.

**About Operational Performance Group**
The Operational Performance Group delivers functions that facilitate the design, evaluation, and improvement of services across the University, and business partnering services to Chancellery. The OPG brings together a range of cognate business functions and expertise such as: data governance, management and analytics; business transformation and decision support; operational and service improvement, service design, experience, culture and capabilities; digital operations; and business continuity planning.

**About the Role**
We are a supportive team that focuses on high achievement and collaboration. As a Service Improvement Analyst, you will contribute to the practice of continuous Service Improvement mindset and methods in projects and initiatives within the Digital Design & Service Experience (DDSE) team. You will report to the Service Improvement Manager and assist the University with designing and improving the experiences of and services to students, staff and academic.

Responsibilities include:

- Support small-and large-scale projects to improve the processes that deliver our services for our students, academics and staff
- Deliver sustainable outcomes that support the University’s commitment to continuous improvement
- To be aware, ready and willing to work using a blended toolkit incorporating both Design (Service Design, UX design) and Service Improvement (including Lean, SixSigma and Business Process Mining) as appropriate to achieve the optimal outcome.
- Work with and manage relationships with stakeholders across the University to engage them and advocate for the value of Service Improvement methods, tools and mindset to address complex problems and opportunities.

**About You**
You should have a passion for business improvement, and a demonstrated experience in this area, which will help you to maintain and improve the experience of services to our students and staff. You must have strong verbal and written communication skills as well as a mindset for continuous growth and improvement.

You will also have:

- A tertiary or other qualifications which may be in one of the following fields of study - Lean, 6Sigma, LASS (Lean Six Sigma), Agile/Adaptive Ways of Working (AWOW) or an equivalent combination of relevant experience and education/training” per the current Enterprise Agreement classifications
- Practical experience and broad knowledge of the practice of Service, Process and Business improvement
- Solid understanding of Service Improvement methodologies and a true passion for humans and continuous improvement, with an ability to engage and advocate for these methods across a range of stakeholders in University
- Ability to use a variety of problem-solving approaches, gather and analyse quantitative and qualitative data
- Practical experience in project management skills and ability to facilitate engaging workshops

**_Please note: To be considered for this role you must have current valid work rights for Australia._**

**About the University**
The University of Melbourne is consistently ranked amongst the leading universities in the world. We are proud of our people, our commitment to research and teaching excellence, and our global engagement.

**Benefits of Working with Us**
In addition to having the opportunity to grow and be challenged, and to be part of a vibrant campus life, our people enjoy a range of rewarding benefits:

- Flexible working arrangements, generous personal, parental and cultural leave
- Competitive remuneration, 17% super, salary packaging and leave loading
- Free and subsidised health and wellbeing services, and access to fitness and cultural clubs
- Discounts on a wide range of products and services including Myki cards and Qantas Club
- Career development opportunities and 25% off graduate courses for staff and their immediate families

**Be Yourself**
We value the unique backgrounds, experiences and contributions that each person brings to our community and encourage and celeb