Service Improvement Lead

**Job no**: 0058727
**Location**:Parkville
**Role type**:Full time; 12 month fixed-term contract
**Department/School**:Operational Performance Group
**Salary**:UOM 8 - $110,709 - $119,829 p.a. plus 17% super
- Influence the improvement of student, staff and academic experiences and services
- Flexible working environment and a team that fosters growth and expansion
- 17% super, $110,709 - $119,829 p.a. plus many benefits and discounts

The University of Melbourne would like to acknowledge and pay respect to the Traditional Owners of the lands upon which our campuses are situated, the Wurundjeri and Boon Wurrung Peoples, the Yorta Yorta Nation, the Dja Dja Wurrung People. We acknowledge that the land on which we meet and learn was the place of age-old ceremonies, of celebration, initiation and renewal, and that the local Aboriginal Peoples have had and continue to have a unique role in the life of these lands.

**About Operational Performance Group**
The Operational Performance Group delivers functions that facilitate the design, evaluation, and improvement of services across the University, and business partnering services to Chancellery. The OPG brings together a range of cognate business functions and expertise such as: data governance, management and analytics; business transformation and decision support; operational and service improvement, service design, experience, culture and capabilities; digital operations; and business continuity planning.

**About the Role**
As a Service Improvement Lead, you will make a real impact to the experience of our students, academics and staff. You will have the opportunity to project manage and perform the role of technical lead on multiple improvement projects. You will also act as a technical guide to support and mentor junior staff for the successful delivery of sustainable outcomes.

Responsibilities include:

- Support the Service Improvement Manager to drive the growth of service improvement capability across all roles in the DDSE team and delivering capability uplift for project stakeholders and in the broader University community.
- To be aware, ready and willing to work using a blended toolkit incorporating both Design (Service Design, UX design) and Service Improvement (including Lean, SixSigma and Business Process Mining) as appropriate to achieve the optimal outcome.
- Engage with senior stakeholders and advocate for the value of Service Improvement methods, tools and mindset to address complex problems and opportunities.
- Support the Service Improvement Manager to shape demand and implement appropriate resourcing strategies.

**About You**
To be successful, you must have strong project management skills including planning, scheduling, governance, and risk management. You also demonstrate technical strength in service improvement. You possess the gravitas to motivate and influence senior stakeholders across the University. If you are curious, resilient and empathetic with a growth mindset, we encourage you to apply

You will also have:

- A tertiary or other qualification which may be in one of the following fields of study-Lean, 6 Sigma, LASS, Agile/Adaptive ways of working or an equivalent of relevant experience and education/training per the current Enterprise Agreement classifications
- Extensive experience and broad knowledge of the practice of Service, Process and Business Improvement
- Deep understanding of Service Improvement methodologies and a true passion for humans and continuous improvement with an ability to engage and advocate for these methods across a range of stakeholders in University
- A demonstrated ability to lead multi/trans-disciplinary teams in agile environments, specifically with Service Improvement methodologies
- A demonstrated ability to use a variety of problem-solving approaches, gather and analyse quantitative and qualitative date to enhance and improve the process.

**_Please note: To be considered for this role you must have current valid work rights for Australia._**

**About the University**
The University of Melbourne is consistently ranked amongst the leading universities in the world. We are proud of our people, our commitment to research and teaching excellence, and our global engagement.

**Benefits of Working with Us**
In addition to having the opportunity to grow and be challenged, and to be part of a vibrant campus life, our people enjoy a range of rewarding benefits:

- Flexible working arrangements, generous personal, parental and cultural leave
- Competitive remuneration, 17% super, salary packaging and leave loading
- Free and subsidised health and wellbeing services, and access to fitness and cultural clubs
- Discounts on a wide range of products and services including Myki cards and Qantas Club
- Career development opportunities and 25% off graduate courses for staff and their immediate families

**Be Yourself**
We value the unique backgrounds, experiences and contributions that each person brings to ou