Claims Team Leader

2 days ago

Sydney, Australia Cover-More Full time

**Description**:
Cover-More Group was founded in 1986 in Sydney, Australia and boy have we come a long way since then With offices now in over a dozen global locations we proudly employ over 1,500 employees globally. Owned by Zurich, but with separately managed business entities, we can truly offer you a world of possibilities within insurance. Get ready to do your best work and then some.

**A bit about you**:
You’ll ideally have prior experience leading or supervising a Claims team
You’ll have an eye for best practice and continuous improvement
You’ll be someone who always hits your individual KPI's, and enjoys helping the team to reach theirs
You’ll enjoy operating in complex, fluid environments
Above all, you’ll have a passion for people - both customers and team members

**A bit about the Job**:
You’ll be responsible for leading and developing a high-performing team
You’ll oversee the day to day work of your team to ensure accurate and timely claims processing in line with applicable laws and administrative rules, as well as departmental processes and procedures
You’ll instil a team attitude towards delivering consistent, professional and proactive customer service
You’ll ensure financial responsibility and effective management by means of identifying trends, designing and delivery programs to mitigate loss/or leakage to claims and business impact.
You’ll review and analyse customer satisfaction results, voice of the customer and Quality Assurance metrics to design, deliver, coach and recommend improvements.

Why pick us?

There’s no one size fits all option when it comes to flexibility, it looks to us the same as it does to you so let us know how we can accommodate you
We’ll care for you like we do our customers and when you need us, we will be there
We’ll help you keep travelling in your career, oh and quite literally with free travel insurance for you and your partner
We’ll provide you with supportive management who have your back and want you to succeed
We’ll support you to grow with unlimited learning opportunities

We respect who you are and thoroughly embrace diversity, so whatever walk of life you wander, you do you and come as you are we’ve got you

The health and safety of our employees and customers is our number one priority. This means that all of our employees must be fully vaccinated against COVID-19, or provide a medical exemption. If you have any questions about this requirement, please reach out to our Talent Acquisition team who will be happy to speak with you.

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