Claims Team Leader

Claims Team Leader (Casualty)

**Claims Team Leader (Casualty)**

**Job Number**:
493508

**Work type**:
Full Time Permanent, Part Time Permanent

**Location**:
Sydney (CBD)

**Categories**:
Product & Underwriting, Claims, Leadership & Management

Guild Insurance is Australia's leading provider of insurance solutions for allied healthcare professionals. For more than 60 years, we've provided exceptional products, services, and unparalleled customer experiences, driven by genuine care for our clients' professional and financial well-being. With over 140 industry partnerships and 80,000 customers nationally, we are uniquely positioned to offer our customers insurance they can depend on. At the heart of what we do is being there for those our communities rely on.

We are Australian-owned with offices nationally, so our customers benefit from our local knowledge and presence. As we go into our seventh decade, we continue to innovate and challenge the way we do things and as such, there has never been a better time to join us.

Reporting to the Head of Casualty Claims this role will lead a national team and will be based in Sydney.

**There are four key components to the role (a full position description is available on request), they are**:
**Nurturing Teams to Excel**
- Leading and coaching the claims team, providing feedback and role-model values.
- Manage HR lifecycle: recruitment, administration, performance management, cessation.
- Oversee team workload and ensure efficient claims service delivery.
- Develop and implement claims team KPIs, policies, and processes; support professional development.

**Deliver on our Customer Mission**
- Monitor and address customer feedback, maintain strong relationships with internal and external stakeholders, and manage customer complaints and disputes.
- Prepare reports to meet the needs of key customer groups and internal stakeholders.

**Grow Sustainably and Create Mutual Value**
- Ensure adherence to claims philosophy, provide timely High-Risk Claims reports, and monitor financial trends.
- Represent Casualty claims at industry functions, ensuring compliance and alerting management of risks.
- Track regulatory changes, ensuring compliance with Casualty claims standards and practices.

**Regulatory, Reporting & Compliance**
- Ensure regulatory compliance, complete mandatory training on time, and meet underwriting policy responsibilities.
- Perform tasks to required standards, adhering to key policies and procedures.
- Disclose mistakes or unmet commitments promptly, assisting with remedial actions when necessary.
- Maintain knowledge of RG 271, consumer protection laws, AFCA approaches, and industry codes of practice.

**About you**:

- You're a natural leader, influencer, commercial thinker, and proactive problem solver.
- People are inspired by you and you with them. Your dedication and commitment to development, coaching and providing feedback motivates you and gets you out of bed in the morning.
- The Casualty Claims portfolio here at Guild Insurance is largely made up of professional lines, with a small amount of public and product liability. If you've come from this space then of course that experience will be highly regarded however we are (short or long-tail).

**What we offer...**

Guild Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We pride ourselves on having an inclusive and productive workplace, we treat our people and clients with fairness, dignity, and respect. We offer:

- Hybrid working - a mix of time in our sparkling new Martin Place office and from home.
- Paid parental leave for eligible staff and an extra day of paid leave in addition to your annual leave entitlements.
- Enhanced long-service leave.
- Staff discounts with leading retailers.
- Innovative Employee Assistance Programme and Well-being Initiatives

**Next Steps**

**Advertised**: 30 Jul 2024 AUS Eastern Standard Time
**Applications close**: 16 Aug 2024 AUS Eastern Standard Time

Job ID 493508