Team Leader

Taking care of people is at the heart of everything we do, and we start by taking care of you, our valued colleague. A career at Sedgwick means experiencing our culture of caring. It means having flexibility and time for all the things that are important to you. It’s an opportunity to do something meaningful, each and every day. It’s having support for your mental, physical, financial and professional needs. It means sharpening your skills and growing your career. And it means working in an environment that celebrates diversity and is fair and inclusive.

A career at Sedgwick is where passion meets purpose to make a positive impact on the world through the people and organizations we serve. If you are someone who is driven to make a difference, who enjoys a challenge and above all, if you’re someone who cares, there’s a place for you here. Join us and contribute to Sedgwick being a great place to work.

Great Place to Work®

Most Loved Workplace®

Forbes Best-in-State Employer

Team Leader - Home Claims
- Do Something meaningful._
- At Sedgwick caring counts_

Join our Team and help make a difference, where every day taking care of others is at the core of everything we do.

Are you looking for a job that will take your skills to the next level?
- Work for a leading risk solution-based organisation based in over 20 different countries
- Be part of a vibrant and diverse work culture
- +0.5 % on top of required superannuation
- Discounts to several retailers through our employee benefits portal
- Hybrid working solutions
- Career growth opportunities locally and globally

TEAM LEADER - HOME CLAIMS

The Team Leader is responsible for the day to day oversight and management of the operations of a team of Claims professionals across a range of portfolios.

The primary requirement is to support and develop the team to ensure a high standard of work and the delivery of exceptional customer service to our clients and their customers, in accordance with service level agreements and internal timeframes

**Responsibilities**:
- Providing leadership, direction and communication to team members- Regular monitoring and reporting on daily workflow, SLAs and KPIs including the completion of required claim activity, stakeholder engagement, timely claim closure rates- Recruitment and training of new staff and identifying/implementing individual professional development opportunities- Resource management to ensure adequate coverage across all portfolios to maintain service levels- Build, develop and maintain constructive working relationships with all stakeholders including attendance at relevant account management and claim review forums- Preparing and presenting management information and customer reports.- Identifying opportunities for continuous improvement strategies within the business and overseeing projects to drive efficiency and effectiveness- Promote team effectiveness by leading by example and creating a workplace culture where colleagues demonstrate Sedgwick’s core values- Lead for performance by setting colleagues up for success by delivering coaching and mentoring, informal feedback and address underperformance- Conduct regular formal performance appraisals and collaborate with colleagues to prepare professional development plans

About you:
- Experience in people management, leadership and team engagement- Previous experience within insurance- Knowledge of what constitutes a great customer and client service experience.- Sound knowledge of the insurance industry (claims lifecycle) including the legislative framework, applicable codes and products.- Knowledge and understanding of the principle and procedures for processing insurance claims- Knowledge of claims regulations, legislations and compliance requirements- Knowledge of data management and reporting systems- Intermediate Microsoft Office skills

About Sedgwick Australia

With 27,000 colleagues around the globe, Sedgwick is a leading provider of technology-enabled risk, benefits and integrated business solutions, specialising in claims management and loss adjusting services.

Our people are as diverse as our products and services and as varied as our clients. We believe that individuals from different backgrounds encourage a challenging team environment, a creative approach to problem-solving and an engaging working environment.

Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.