Administration Coordinator

**Administration Coordinator - Housing**

**Location**: North Parramatta
**Employment type**: Full-time, Permanent
**Work model**: Hybrid, Free parking on-site

Are you passionate about driving efficient operations and delivering exceptional customer service? We are seeking a highly skilled **Administration Coordinator - Housing** to join our team and lead the administrative function within our Housing team at Uniting. This role is central to ensuring quality customer service, effective management of rental properties, and overseeing all related administrative tasks.

As the **Administration Coordinator - Housing**, you will:

- Lead, coach, and support the administrative team to achieve team goals through effective performance management and capability development.
- Manage rent reviews, rental income, and arrears, ensuring compliance with financial objectives and regulatory standards.
- Drive KPI management to ensure efficient vacancy allocation and turnaround times.
- Streamline and improve internal processes to enhance quality, efficiency, and customer service delivery.
- Provide critical support for tenancy management, aligning with NSW and ACT residential tenancies legislation.
- Promote Uniting’s housing initiatives by participating in sector forums and community networks.
- Contribute to Uniting’s continual improvement through active participation in regulatory processes, data management, and process evaluation.
- Support the administrative needs of key projects, including Property Condition Reports.

**What you’ll bring**:

- Demonstrated experience in managing administrative teams (5+ years preferred), ideally in the housing or community services sector.
- A track record of improving process efficiency and driving service delivery excellence.
- Strong organisational skills, with the ability to manage multiple tasks and meet deadlines.
- A proactive approach to customer service, supporting both internal and external stakeholders.
- Solid understanding of financial management systems, tenancy databases, and Microsoft Office Suite.
- Ability to navigate a complex organisation and build effective relationships.

**Even better if you have**:

- Experience in rent review and income management.
- A relevant qualification in administration, business, or community services.

PD_Administration Coordinator

At Uniting, we value innovation, teamwork, and the desire to make a real impact in the community. Join us and be part of a purpose-driven organisation making a difference in people’s lives.

**What We Offer You**
- A rewarding career with a leading human services organisation.
- Up to $18,550 NFP salary packaging available.
- Access to our U rewards program with exclusive discounts.
- Flexible work hours for work-life balance.
- Access to Fitness Passport - Live your best life.
- A supportive and inclusive and collaborative work environment.
- Opportunities for professional growth.
- Purchase of additional leave.

**How to apply**: Send your CV and a brief cover letter highlighting why this role appeals to you - Applications reviewed upon receipt.
- When you’re part of Uniting NSW.ACT, you’re part of a diverse, purpose-led team of people who are really making a difference to the world around them._
- We contribute to the work and mission of the Uniting Church in NSW and the ACT through social justice advocacy, community services and spiritual care. We provide care and support for people through all ages and stages of life, with a focus on people experiencing disadvantage and vulnerability. Our purpose is to inspire people, enliven communities and confront injustice._
- Uniting leaders and employees work together to create a culture that is safe, inclusive and person-centred. We bring this to life every day through our values: compassionate, respectful, imaginative and bold._
- Uniting acknowledges the continuing sovereignty and rich cultural diversity of Australia’s First Peoples. We pay our respects to all Elders - past, present, and emerging - and to all First Peoples on whose lands we live and work._
- Uniting is a Child Safe Organisation committed to promoting the safety, wellbeing and inclusion of children and young people._