Administration Coordinator

Company description:

The Department of Education is the largest provider of public education in Australia with responsibility for delivering high-quality public education to two-thirds of the NSW student population. For more information about the Department of Education, please visit

Job description:

Administration Coordinator Clerk 7/8 (ID 7145)

At the NSW Department of Education, we educate and inspire lifelong learners - from early childhood, through schooling to vocational education and training.

• Ongoing Full-Time Location - Parramatta with flexible working arrangements available
• Salary $113,574 to $125,720

About the role

• Work part of a collaborative and fast paced team, you'll play a key role in managing the day-to-day administration needs of a busy team.

• You will manage a shared mailbox and triage incoming requests for briefings and correspondence and track completions. You will also support the Director with a range of other administrative tasks.

Key accountabilities

• Oversee and coordinate the delivery of administrative and support services by the administrative service staff to ensure the business needs of the team/unit are met
• Monitor and address complex and/or sensitive enquiries and issues, including those that are escalated, to ensure the timely and effective resolutions of issues
• Develop, implement, review and update administrative systems, processes and policies to ensure compliance with agency standards, policies and procedures
• Manage and coordinate the collection and collation of information, prepare reports on business unit performance, and make recommendations to improve efficiency, cost management and service delivery

Key challenges

• Balancing the administrative service needs of unit staff consistently, given the high volume of work and number of staff seeking services from the team, and the need to address ad hoc requests and unforeseen issues.
• The Administration Coordinator will report to the Director Tertiary Policy who oversees skills and higher education policy. You will work closely with a range of colleagues, including the Administration Support Officer and administrative staff in other teams.

Primary purpose of the role

The Administrative Coordinator oversees the provision of administrative and support services to facilitate the delivery of Tertiary Policy to an agreed standard.

For further information please click here to view the role description

About you -

• You'll be using your knowledge of a range of software applications including Microsoft applications (outlook, excel, one note and teams), and TRIM content manager record keeping,
• Alongside this, you'll play an important part in improving our systems and processes.
• This role is ideal for someone who is a quick learner and thrives in a fast-paced environment, enjoys problem-solving, and can communicate with clarity and empathy.
• To be successful in this role, you will have experience in coordinating a high volume of requests for briefings and correspondence and tracking progress to ensure on-time delivery.
• Knowledge of and commitment to implementing the Department's Aboriginal Education Policy and upholding the Department's Partnership Agreement with the NSW AECG and to ensure quality outcomes for Aboriginal people.

Essential requirements of the role

• Demonstrated understanding of and commitment to the value of public education.

Benefits

• Flexible working arrangements
• 35 hour working week
• Competitive, salary sacrificing, employer's contribution to superannuation and annual leave loading
• Flex Leave entitlements, generous holidays & leave conditions
• Opportunities for advancement and mobility across the Department to support your career growth

How to apply

Attach a resume (maximum 5 pages) and a cover letter (maximum 2 pages) outlining how you meet the requirements and capabilities of this role.

Please refer to the Applicant's Guide to Applying to assist you with your application.

If you are an existing Education Support Staff (corporate staff) with the NSW Department of Education, click here for instructions on how to submit your application.

All other applicants please submit your application by clicking 'Apply Now'.

Note: the selection process will include a range of assessment techniques to assist in determining your suitability for the role. Successful candidates will be required to undertake pre-employment screening for this role which includes a National Criminal History Check.

As a condition of employment, successful candidates who have not previously worked for the department will be required to provide a current Working with Children Check (WWCC) Clearance number. This option would allow the WWCC to naturally expire without further communication needed with the employee. The employer obligations under the WWCC would apply for duration of the WWCC's validity (up to 5 years)

Closing date Friday 5th September at 11:59pm.

For role enquiries please contact Anna Yusef on and for recruitment process enquiries please contact Julie Nguyen at

We welcome applications from all ages and genders, Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse groups, the LGBTQIA+ community, veterans, refugees and people with disability. If we can make some adjustments to our recruitment/interview process to better enable you to shine, please contact the Diversity and Inclusion Team ) or visit NSW Department of Education Diversity and Inclusion.

A recruitment pool may be created through this recruitment process. A recruitment pool is a group of applicants who have been assessed and identified as suitable for this role, and who may be considered for a range of similar roles, including temporary, term or ongoing roles, over the next 18 months.