Premium Customer Service Executive

For two decades, The Star Sydney has been a local landmark, deeply ingrained in Pyrmont and Darling Harbour. Committed to our communities, we strive to create fun in trusted destinations as Australia's premier entertainment hub. The Darling, and state-of-the-art venues including The Star Event Centre and The Lyric Theatre have hosted prestigious events and international acts. With extraordinary dining options, including Sokyo, BLACK Bar and Grill, Cucina Porto and our vibrant Sports Bar where the action is live and loud, we are dedicated to delivering the ultimate entertainment, hospitality, and dining experiences for all.

Reporting to the **Premium Guest Manager,**the Premium Customer Service Executive has the responsibility of promoting The Star Entertainments Groups properties through phone calls to enhance member involvement and boost engagement This is a great opportunity to showcase your customer service skills and take the next step in your career at The Star.

This is a fantastic opportunity where you can put your skills and knowledge to the test to deliver a thrilling new era for Premium Services.

**A few of your responsibilities**
- Conduct outbound calls to existing members to provide updates on their membership status and ensure customer satisfaction.
- Communicate details of ’what’s on’ including events and promotions.
- Address member inquiries and resolve concerns.
- Achieve and exceed monthly call targets.
- Maintain accurate and detailed records of member interactions and transactions in the company's CRM system.

**What are we looking for?**
- Current SELS casino license
- Proven experience in outbound communications or a similar role.
- Excellent communication skills.
- Previous hotel, hospitality experience preferable.

**About you**:
You are hands-on in your operational approach and passionate about developing your career. You leverage your leadership skills to encourage and support your team in delivering exceptional and personalised service to guests and value the ability to showcase the best produce Australia has to offer.

Your role will be pivotal in shaping the success of Premium Services at The Star Sydney.

**What can we offer you**:

- Complimentary meal on site every day including hot meals, sandwich bar and more
- Uniform laundered and ready for you daily on property
- Five weeks of paid Annual Leave for team members who meet the definition of shift worker
- Discounted parking + other transport options
- Up to 30% discounts across award winning restaurants and accommodation
- Lifestyle discounts including gym memberships, retail discounts and dry-cleaning services
- Diversity & Inclusion areas of focus including Multicultural, Gender, Aboriginal & Torres Strait islander and LGBTQI+
- Endless career growth and opportunities to learn and develop your career

**_ Please be aware that eligibility checks are required as part of the recruitment process and ongoing employment for this position._**

**Our culture**

At The Star, we are committed to creating a diverse, equitable and inclusive workplace that we know will contribute to exceptional experiences for our guests, a great place to work for our team members and positive outcomes for our communities. We believe in authenticity that embodies our Company values = **Build Memorable Connections, Own It, Lead with Integrity, and Take Good Care.**

The Star was awarded **WGEA Employer of Citation for Gender Equality** (2022-24) and has been recognised as a **2024 GOLD Employer**by the Australian Workplace Equality Index (AWEI), which evaluates LGBTQI+ inclusiveness in the workplace.

**It's your time to SHINE**

Click on the link below to make your next career move with The Star.