Executive Support Officer

**Executive Support Officer**
**Department of Customer Service**
**Policy, Strategy and Governance Division**
**Customer, Data and Insights**
**Office of the Executive Director**

**Employment Type**:Temporary (12 months)
**Location**: Sydney (Hybrid including WFH)
**Grade**: Clerk Grade 5/6
**Salary**:$93,295 - $102,941** **+ Superannuation
**Applications Close**: Monday 18th November 2024 [at 9:59am]

**Why Department of Customer Service**

**The Team and the Role**
The Customer, Data and Insights Division use data, insights and evidence to support projects across to improve government service delivery and decision making. The team includes NSW Data Analytics Centre (DAC), NSW Behavioural Insights Unit (BIU), Customer Insights and Customer Strategy and Delivery. As the Executive Support Officer, you will support the financial management and procurement activities of the division.

**To be successful in this role, you will**:

- Have strong communication, collaboration and coordination skills, with demonstrated experience working with stakeholders at all levels.
- Excellent M365, organisational and administrative skills, specifically intermediate to advanced excel skills, preferably with prior experience in managing expense and revenue forecasting. Advanced Excel skills are essential.
- Fostering a collaborative working relationship with colleagues and specifically the DCS Finance team to ensure business needs are met.
- Experience in supporting a busy executive.
- Experience in managing or participating in projects on a range of administrative issues such as procurement, financial reporting, staff, establishment, KPI reporting and ministerial briefs.
- Experience in drafting and preparing quality correspondence, briefing notes and presentations.
- Have proven high level of attention to detail and the ability to develop, maintain and update administrative and financial management practices, systems, and procedures to improve efficiency and service delivery.
- If you are an experienced Executive Support Officer with these attributes and would like to join an enthusiastic and supportive team, we would love to hear from you.

**Your key responsibilities will include**
- Assess and prioritise requests to facilitate the optimal use of teams’ time
- Manage and maintain the local multi-faceted financial forecasting information to provide accurate information to the Finance team for loading into the Financial Management system.
- Manage the raising of accounts receivable invoices based on information provided by your colleagues across the Division.
- Ensure the raising of purchase orders and payment of invoices align with approved budgets
- With the support of team members, manage variations to the Establishment and Workforce Plan to ensure accurate organisational and financial reporting
- Support the preparation of presentations and briefing notes to help achieve business goals.
- Maintain and update financial management and administrative practices, systems and procedures to improve efficiency and service delivery.

**What we need from you**:
An up-to-date CV (no more than 5 pages) and a brief cover letter (no more than 2 pages) outlining how your skills and experience are aligned to the role.

Salary Grade 5/6, with the base salary for this role starting at $93295 base plus superannuation

**Closing Date: Monday 18th November 2024 [at 9:59am]**

**Careers at Department of Customer Service**
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

**Belong in our diverse and inclusive workplace**

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

**For more information, please visit**

Information on some of the different types of disabilities

Information on adjustments available for the recruitment process