Customer Service Officer

6 days ago

Sutherland, Australia Sutherland Shire Council Full time

Things We’ll **Trust** You With:

- Keeping our customers at the heart of what we do, delivering exceptional service where customers are valued and respected.
- Being an active team player - sharing knowledge, promoting continuous improvement and contributing to a culture based on teamwork.
- Bringing your excellent interpersonal skills and solutions focus in delivering advice and support across the wide range of Council’s services.

Things You’ll **Do**:

- You will deliver high quality front line customer service, both in-person, phone and via digital channels.
- You will provide exceptional, timely customer service - sharing your broad knowledge of Council’s services & offerings.
- You will showcase Council’s values - Collaborate, Achieve, Respect and Evolve
- You will be a true team player - you will foster an environment of achievement and collaboration.
- Identify and help to implement continuous improvement of business processes and practices.
- Contribute to the efficient running of our Customer Contact Centre by assisting with daily tasks.

***Things You’ll **Be Proud** Of:

- Delivering exceptional customer support and advice regarding Council’s diverse services.
- Being a positive brand ambassador for the Sutherland Shire Council.
- Working for an organisation which has our community at the heart of all that we do.

The **Fine** Print:

- **Package**:$73,000 - $78,000 gross per annum plus 11% superannuation.
- **Hours of work**:Permanent Full Time 35 hours per week, 7 hours per day, 19 day month flexi time arrangement.

Keen To **Learn** More?
- Click on the link to check out the Position Description

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